Conceptualizing IS-Service Quality as a Multi-Dimensional Formative Construct: An Empirical Analysis
This study is motivated by, and proceeds from, a central interest in the importance of evaluating IS service quality and adopts the IS ZOT SERVQUAL instrument (Kettinger and Lee, 2005) as its core theory base. This study conceptualises IS service quality as a multidimensional formative construct and...
محفوظ في:
| المؤلف الرئيسي: | |
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| منشور في: |
2015
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| الوصول للمادة أونلاين: | http://hdl.handle.net/11675/863 http://www.inderscience.com/info/inarticletoc.php?jcode=ijisam&year=2015&vol=1&issue=3 |
| الوسوم: |
إضافة وسم
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