Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model
The paper aims to evaluate the effectiveness of ISO 9001 in improving sustainable service quality of banks in Kuwait. The data from a sample 360 respondents is analysed using structured equation modelling (SEM) in SmartPLS to evaluate the degree of achievement in important standard’s objectives, nam...
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| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | , , , , , |
| التنسيق: | article |
| منشور في: |
2026
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| الوصول للمادة أونلاين: | http://hdl.handle.net/11675/14441 https: |
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| _version_ | 1870679734005792770 |
|---|---|
| author | Alsaber, Ahmad R. |
| author2 | Al-Kandari, Anwar Alnajem, Mohamad Al-Husainan, Omar Mansour, Aly Ullah, Karim Nafea, Rania |
| author2_role | author author author author author author |
| author_facet | Alsaber, Ahmad R. Al-Kandari, Anwar Alnajem, Mohamad Al-Husainan, Omar Mansour, Aly Ullah, Karim Nafea, Rania |
| author_role | author |
| dc.creator.none.fl_str_mv | Alsaber, Ahmad R. Al-Kandari, Anwar Alnajem, Mohamad Al-Husainan, Omar Mansour, Aly Ullah, Karim Nafea, Rania |
| dc.date.none.fl_str_mv | 2026-06-03T09:35:39Z 2026-06-03T09:35:39Z 2026-12-10 |
| dc.identifier.none.fl_str_mv | 10.1504/IJBPM.2026.150344 http://hdl.handle.net/11675/14441 https: www.scopus.com/pages/publications/105024828978 |
| dc.publisher.none.fl_str_mv | Inderscience Enterprises Ltd |
| dc.relation.none.fl_str_mv | Institutional Research and Effectiveness International Journal of Business Performance Management |
| dc.title.none.fl_str_mv | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model |
| dc.type.none.fl_str_mv | Article Peer-reviewed info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/article |
| description | The paper aims to evaluate the effectiveness of ISO 9001 in improving sustainable service quality of banks in Kuwait. The data from a sample 360 respondents is analysed using structured equation modelling (SEM) in SmartPLS to evaluate the degree of achievement in important standard’s objectives, namely competency framework, customer focus, risk-based thinking, leadership and commitment. The study goes further to evaluate how the ISO 9001 effectiveness transforms into organisational performance in Banks. Finally, the model fit is assessed to reveal its good fit. The findings have interestingly shown that the ISO 9001 implementation seems to be creating effectiveness through more workers, in this case bankers, centric elements such as competency framework, their risk-taking behaviour. However, little evidence is found for the factors extrinsic to the workers, such as customer focus and leadership and commitment. These findings imply that ISO 9001 requires adoption and implementation strategies, which needs to gear around rationalising and embedding the ISO 9001 principles as these being intrinsic to employees. Approaching the ISO 9001 as imposition from leadership or even showing it as requirement of the customers will be less likely to work in the banking services at Kuwait. |
| format | article |
| id | AUKR_9bfb018be6591f2ceb04f60ed5f400cf |
| identifier_str_mv | 10.1504/IJBPM.2026.150344 www.scopus.com/pages/publications/105024828978 |
| network_acronym_str | AUKR |
| network_name_str | AU Kuwait Rep |
| oai_identifier_str | oai:dspace.auk.edu.kw:11675/14441 |
| publishDate | 2026 |
| publisher.none.fl_str_mv | Inderscience Enterprises Ltd |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation modelAlsaber, Ahmad R.Al-Kandari, AnwarAlnajem, MohamadAl-Husainan, OmarMansour, AlyUllah, KarimNafea, RaniaThe paper aims to evaluate the effectiveness of ISO 9001 in improving sustainable service quality of banks in Kuwait. The data from a sample 360 respondents is analysed using structured equation modelling (SEM) in SmartPLS to evaluate the degree of achievement in important standard’s objectives, namely competency framework, customer focus, risk-based thinking, leadership and commitment. The study goes further to evaluate how the ISO 9001 effectiveness transforms into organisational performance in Banks. Finally, the model fit is assessed to reveal its good fit. The findings have interestingly shown that the ISO 9001 implementation seems to be creating effectiveness through more workers, in this case bankers, centric elements such as competency framework, their risk-taking behaviour. However, little evidence is found for the factors extrinsic to the workers, such as customer focus and leadership and commitment. These findings imply that ISO 9001 requires adoption and implementation strategies, which needs to gear around rationalising and embedding the ISO 9001 principles as these being intrinsic to employees. Approaching the ISO 9001 as imposition from leadership or even showing it as requirement of the customers will be less likely to work in the banking services at Kuwait.Inderscience Enterprises Ltd2026-06-03T09:35:39Z2026-06-03T09:35:39Z2026-12-10ArticlePeer-reviewedinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article10.1504/IJBPM.2026.150344http://hdl.handle.net/11675/14441https:www.scopus.com/pages/publications/105024828978Institutional Research and EffectivenessInternational Journal of Business Performance Managementoai:dspace.auk.edu.kw:11675/144412026-06-14T07:50:13Z |
| spellingShingle | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model Alsaber, Ahmad R. |
| status_str | publishedVersion |
| title | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model |
| title_full | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model |
| title_fullStr | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model |
| title_full_unstemmed | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model |
| title_short | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model |
| title_sort | Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model |
| url | http://hdl.handle.net/11675/14441 https: |