Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model
The paper aims to evaluate the effectiveness of ISO 9001 in improving sustainable service quality of banks in Kuwait. The data from a sample 360 respondents is analysed using structured equation modelling (SEM) in SmartPLS to evaluate the degree of achievement in important standard’s objectives, nam...
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| Other Authors: | , , , , , |
| Format: | article |
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2026
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| Online Access: | http://hdl.handle.net/11675/14441 https: |
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