Service Fairness and IS Continuance Model in Cloud Computing
This study integrates service fairness into a post-acceptance model of information system continuance. This study added constructs based on Greenberg’s (1993) four-component taxonomy of organisational justice. The research model seeks to be useful in predicting post-acceptance satisfaction, which en...
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2014
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| Online Access: | https://dspace.auk.edu.kw/handle/11675/7628 http://dx.doi.org/10.1504/ijiem.2014.059180 |
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| Summary: | This study integrates service fairness into a post-acceptance model of information system continuance. This study added constructs based on Greenberg’s (1993) four-component taxonomy of organisational justice. The research model seeks to be useful in predicting post-acceptance satisfaction, which enhances continued usage of services together with a technological product. The results show that perceived usefulness and satisfaction influence continuance intention, as the post-acceptance model predicts. Three of the four distinct service fairness dimensions, systemic, configural and interpersonal fairness significantly enhanced post-acceptance satisfaction. However, the relationship between informational fairness and satisfaction was negative and significant. |
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