IT Support AI-based virtual assistant chatbot (AUKBot)
An AI-driven chatbot aimed at enhancing technical support services at the American University of Kuwait (AUK). Leveraging advanced machine learning techniques, natural language processing (NLP), and deep neural networks, our work involves creating two distinct chatbots: one utilizing the Azure OpenA...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Published: |
2025
|
| Online Access: | http://hdl.handle.net/11675/13291 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1870679726869184513 |
|---|---|
| author | Altabtaba, Sayed Ali |
| author2 | Noorain, Zainab Aljenfawi, Faisal Noorain, Zainab |
| author2_role | author author author |
| author_facet | Altabtaba, Sayed Ali Noorain, Zainab Aljenfawi, Faisal Noorain, Zainab |
| author_role | author |
| dc.contributor.none.fl_str_mv | Roumani, Ali |
| dc.creator.none.fl_str_mv | Altabtaba, Sayed Ali Noorain, Zainab Aljenfawi, Faisal Noorain, Zainab |
| dc.date.none.fl_str_mv | 2025-09-22T07:29:38Z 2025-09-22T07:29:38Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/11675/13291 |
| dc.title.none.fl_str_mv | IT Support AI-based virtual assistant chatbot (AUKBot) |
| dc.type.*.fl_str_mv | info:eu-repo/semantics/publishedVersion |
| description | An AI-driven chatbot aimed at enhancing technical support services at the American University of Kuwait (AUK). Leveraging advanced machine learning techniques, natural language processing (NLP), and deep neural networks, our work involves creating two distinct chatbots: one utilizing the Azure OpenAI service, and another built in-house using Python libraries. The primary objective is to provide an intelligent and responsive system capable of addressing a wide array of technical queries from students, staff, and faculty, thereby alleviating the workload of the existing IT helpdesk. |
| id | AUKR_c87f6dfaf3fd0cd3df41bbefb8f04362 |
| network_acronym_str | AUKR |
| network_name_str | AU Kuwait Rep |
| oai_identifier_str | oai:dspace.auk.edu.kw:11675/13291 |
| publishDate | 2025 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | IT Support AI-based virtual assistant chatbot (AUKBot)Altabtaba, Sayed AliNoorain, ZainabAljenfawi, FaisalNoorain, ZainabAn AI-driven chatbot aimed at enhancing technical support services at the American University of Kuwait (AUK). Leveraging advanced machine learning techniques, natural language processing (NLP), and deep neural networks, our work involves creating two distinct chatbots: one utilizing the Azure OpenAI service, and another built in-house using Python libraries. The primary objective is to provide an intelligent and responsive system capable of addressing a wide array of technical queries from students, staff, and faculty, thereby alleviating the workload of the existing IT helpdesk.Roumani, Ali2025-09-22T07:29:38Z2025-09-22T07:29:38Zapplication/pdfhttp://hdl.handle.net/11675/13291info:eu-repo/semantics/publishedVersionoai:dspace.auk.edu.kw:11675/132912025-11-24T10:55:01Z |
| spellingShingle | IT Support AI-based virtual assistant chatbot (AUKBot) Altabtaba, Sayed Ali |
| status_str | publishedVersion |
| title | IT Support AI-based virtual assistant chatbot (AUKBot) |
| title_full | IT Support AI-based virtual assistant chatbot (AUKBot) |
| title_fullStr | IT Support AI-based virtual assistant chatbot (AUKBot) |
| title_full_unstemmed | IT Support AI-based virtual assistant chatbot (AUKBot) |
| title_short | IT Support AI-based virtual assistant chatbot (AUKBot) |
| title_sort | IT Support AI-based virtual assistant chatbot (AUKBot) |
| url | http://hdl.handle.net/11675/13291 |