The transformative role of firm information transparency in triggering retail investor’s perceived financial well-being
Purpose: Based on transformative service research (TSR), the study explores the mechanisms by which a firm’s information transparency influences a retail investor’s perceived financial wellbeing. It proposes a model exploring the mediating roles of the investor's financial risk tolerance and se...
محفوظ في:
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| مؤلفون آخرون: | , |
| التنسيق: | article |
| منشور في: |
2021
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| الوصول للمادة أونلاين: | http://hdl.handle.net/10725/12720 https://doi.org/10.1108/IJBM-02-2021-0068 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.emerald.com/insight/content/doi/10.1108/IJBM-02-2021-0068/full/html |
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| الملخص: | Purpose: Based on transformative service research (TSR), the study explores the mechanisms by which a firm’s information transparency influences a retail investor’s perceived financial wellbeing. It proposes a model exploring the mediating roles of the investor's financial risk tolerance and self-efficacy in the relationship between a firm’s information transparency and the consumer’s perceived financial well-being. Design/Methodology/Approach: A survey was conducted by including a sample of 310 retail investors from Pakistan Stock Exchange (PSX) to test the proposed hypotheses. Data analysis was based on a series of multiple regressions, moderation and serial mediation analyses. Findings: The findings show that a firm’s information transparency harnesses investors’ perceived financial well-being. Information transparency also positively affects investors’ risk tolerance toward the firm and their financial self-efficacy while dealing with financial challenges. Limitations/Implications: The findings call for a deeper understanding of financial services’ interventions, and their underlying mechanisms to improve consumer financial well-being. On a methodological level, future studies could apply a mixed-method approach and SEM to explore new avenues for predicting investors’ financial well-being. Practical Implications: Besides validating TSR, the study have several implications for listed firms to adopt more transparent information reporting practices to improve investors’ perceived financial well-being. Accordingly, regulators should take initiatives to compel firms to comply with higher standards of information transparency. Originality/Value: The proposed model explores a concrete mechanism that helps listed firms to strengthen investors’ perceived financial well-being via information transparency. |
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