TQM, strategy, and performance: a firm‐level analysis
Purpose The purpose is to examine the role of TQM in a strategy‐TQM‐performance model. More specifically, it seeks to investigate whether TQM has a driving role in the formation of strategy or has a mediating effect in the strategy‐performance relationship. Design/methodology/approach A survey was u...
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| Format: | article |
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2013
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| Online Access: | http://hdl.handle.net/10725/17630 https://doi.org/10.1108/02656711311325638 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.emerald.com/ijqrm/article/30/6/690/147289/TQM-strategy-and-performance-a-firm-level-analysis |
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