Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty
Drawing on the literature on service quality, marketing, and tourism, the present study tests a comprehensive model of the effects of perceived quality (PQ) on loyalty in the context of a tourism destination. Using a sample of 249 residents from the United Kingdom and the United States who visited A...
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2017
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| Online Access: | http://hdl.handle.net/10725/5535 http://dx.doi.org/10.1177/1356766717690572 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php http://journals.sagepub.com/doi/pdf/10.1177/1356766717690572 |
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| _version_ | 1864513477333221376 |
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| author | Assaker, Guy |
| author2 | Hallak, Rob El-Haddad, Rania |
| author2_role | author author |
| author_facet | Assaker, Guy Hallak, Rob El-Haddad, Rania |
| author_role | author |
| dc.creator.none.fl_str_mv | Assaker, Guy Hallak, Rob El-Haddad, Rania |
| dc.date.none.fl_str_mv | 2017-04-11T11:23:55Z 2017-04-11T11:23:55Z 2017 2017-04-11 |
| dc.identifier.none.fl_str_mv | 1479-1870 http://hdl.handle.net/10725/5535 http://dx.doi.org/10.1177/1356766717690572 Hallak, R., Assaker, G., & El-Haddad, R. (2017). Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty: A higher-order structural model. Journal of Vacation Marketing, 1356766717690572. http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php http://journals.sagepub.com/doi/pdf/10.1177/1356766717690572 |
| dc.language.none.fl_str_mv | en |
| dc.relation.none.fl_str_mv | Journal of Vacation Marketing |
| dc.rights.*.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.title.none.fl_str_mv | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty a higher-order structural mode |
| dc.type.none.fl_str_mv | Article info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/article |
| description | Drawing on the literature on service quality, marketing, and tourism, the present study tests a comprehensive model of the effects of perceived quality (PQ) on loyalty in the context of a tourism destination. Using a sample of 249 residents from the United Kingdom and the United States who visited Australia between 2008 and 2012, this research applies partial least squares–structural equation modeling to examine these relationships. PQ is operationalized as a multidimensional construct determined by six destination dimensions: natural and well-known attractions, variety of tourist services, quality of general atmosphere, entertainment and recreation, general environment, and accessibility. Our results support the conceptualization of PQ as a “reflective first-order, formative second-order” model (also referred to as a molar, or type II, higher order model, see Diamantopoulos A, Riefler P, and Roth KP (2008) Advancing formative measurement models. Journal of Business Research 61(12): 1203–1218). Results from this study found that the six reflective first-order dimensions of PQ form the higher (second)-order PQ construct. Moreover, PQ has a stronger effect on loyalty (both direct and indirect through satisfaction) compared to perceived value, which only exercises an indirect effect on loyalty. The study presents new insights on the operationalization of PQ and the network of causal relationships among PQ, value, satisfaction, and loyalty in tourism destinations |
| eu_rights_str_mv | openAccess |
| format | article |
| id | LAURepo_5d2c66ee99422ac6078ec906dca41f6c |
| identifier_str_mv | 1479-1870 Hallak, R., Assaker, G., & El-Haddad, R. (2017). Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty: A higher-order structural model. Journal of Vacation Marketing, 1356766717690572. |
| language_invalid_str_mv | en |
| network_acronym_str | LAURepo |
| network_name_str | Lebanese American University repository |
| oai_identifier_str | oai:laur.lau.edu.lb:10725/5535 |
| publishDate | 2017 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyaltya higher-order structural modeAssaker, GuyHallak, RobEl-Haddad, RaniaDrawing on the literature on service quality, marketing, and tourism, the present study tests a comprehensive model of the effects of perceived quality (PQ) on loyalty in the context of a tourism destination. Using a sample of 249 residents from the United Kingdom and the United States who visited Australia between 2008 and 2012, this research applies partial least squares–structural equation modeling to examine these relationships. PQ is operationalized as a multidimensional construct determined by six destination dimensions: natural and well-known attractions, variety of tourist services, quality of general atmosphere, entertainment and recreation, general environment, and accessibility. Our results support the conceptualization of PQ as a “reflective first-order, formative second-order” model (also referred to as a molar, or type II, higher order model, see Diamantopoulos A, Riefler P, and Roth KP (2008) Advancing formative measurement models. Journal of Business Research 61(12): 1203–1218). Results from this study found that the six reflective first-order dimensions of PQ form the higher (second)-order PQ construct. Moreover, PQ has a stronger effect on loyalty (both direct and indirect through satisfaction) compared to perceived value, which only exercises an indirect effect on loyalty. The study presents new insights on the operationalization of PQ and the network of causal relationships among PQ, value, satisfaction, and loyalty in tourism destinationsPublishedN/A2017-04-11T11:23:55Z2017-04-11T11:23:55Z20172017-04-11Articleinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article1479-1870http://hdl.handle.net/10725/5535http://dx.doi.org/10.1177/1356766717690572Hallak, R., Assaker, G., & El-Haddad, R. (2017). Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty: A higher-order structural model. Journal of Vacation Marketing, 1356766717690572.http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.phphttp://journals.sagepub.com/doi/pdf/10.1177/1356766717690572enJournal of Vacation Marketinginfo:eu-repo/semantics/openAccessoai:laur.lau.edu.lb:10725/55352021-03-19T09:10:11Z |
| spellingShingle | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty Assaker, Guy |
| status_str | publishedVersion |
| title | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty |
| title_full | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty |
| title_fullStr | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty |
| title_full_unstemmed | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty |
| title_short | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty |
| title_sort | Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty |
| url | http://hdl.handle.net/10725/5535 http://dx.doi.org/10.1177/1356766717690572 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php http://journals.sagepub.com/doi/pdf/10.1177/1356766717690572 |