Between a rock and a hard place
Service businesses are increasingly facing more demanding customers as a result of a shift in power from the service providers' side to the customers' side. Related literature predominantly examines the negative side of this ongoing trend, while overlooking the positive side. The major aim...
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2020
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| Online Access: | http://hdl.handle.net/10725/11862 https://doi.org/10.1016/j.jretconser.2019.101978 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.sciencedirect.com/science/article/pii/S0969698919306113 |
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