Outcome quality in participant sport and recreation service quality models
The role of service quality outcomes has often been understated in service quality models for participant sport and recreation. The aims of this study were to validate a range of outcome quality dimensions and to compare the relative influence on loyalty of outcome quality compared to process qualit...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | |
| التنسيق: | article |
| منشور في: |
2016
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| الوصول للمادة أونلاين: | http://hdl.handle.net/10725/5528 http://doi.org/10.1016/j.smr.2016.04.002 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php http://www.sciencedirect.com/science/article/pii/S1441352316300043 |
| الوسوم: |
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