Emergency management system design for accurate data: a cognitive analytics management approach
Purpose This paper uses a cognitive analytics management approach to analyze, understand and solve the problems facing the implementation of information systems and help management do the needed changes to enhance such a critical process; the emergency management system in the health industry is ana...
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| Format: | article |
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2021
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| Online Access: | http://hdl.handle.net/10725/14677 https://doi.org/10.1108/JEIM-11-2019-0366 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.emerald.com/insight/content/doi/10.1108/JEIM-11-2019-0366/full/html |
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| _version_ | 1864513469677568000 |
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| author | Tarhini, Abbas |
| author2 | Balozain, Puzant Srour, F. Jordan |
| author2_role | author author |
| author_facet | Tarhini, Abbas Balozain, Puzant Srour, F. Jordan |
| author_role | author |
| dc.creator.none.fl_str_mv | Tarhini, Abbas Balozain, Puzant Srour, F. Jordan |
| dc.date.none.fl_str_mv | 2021 2021-02-23 2023-05-17T13:36:40Z 2023-05-17T13:36:40Z |
| dc.identifier.none.fl_str_mv | 1741-0398 http://hdl.handle.net/10725/14677 https://doi.org/10.1108/JEIM-11-2019-0366 Tarhini, A., Balozain, P., & Srour, F. J. (2021). Emergency management system design for accurate data: a cognitive analytics management approach. Journal of Enterprise Information Management, 34(2), 697-717. http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.emerald.com/insight/content/doi/10.1108/JEIM-11-2019-0366/full/html |
| dc.language.none.fl_str_mv | en |
| dc.relation.none.fl_str_mv | Journal of Enterprise Information Management |
| dc.rights.*.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.title.none.fl_str_mv | Emergency management system design for accurate data: a cognitive analytics management approach |
| dc.type.none.fl_str_mv | Article info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/article |
| description | Purpose This paper uses a cognitive analytics management approach to analyze, understand and solve the problems facing the implementation of information systems and help management do the needed changes to enhance such a critical process; the emergency management system in the health industry is analyzed as a case study. Design/methodology/approach Cognitive analytics management (CAM) framework (Osman and Anouz, 2014) is used. Cognitive process: The right questions are asked to understand the behavior of every process and the flow of its corresponding data; critical data variables were identified, guidelines for identifying data sources were set. Analytics process: Techniques of data analytics were applied to the selected data sets, problems were identified in user–system interaction and in the system design. The analysis process helped the management in the management process to make right decisions for the right change. Findings Using the CAM framework, the analysis to the Lebanese Red Cross case study identified system user-behavior problems and also system design problems. It identified cases where distributed subsystems are vulnerable to time keeping errors and helped the management make knowledgeable decisions to overcome major obstacles by implementing several changes related to hardware design, software implementation, human resource training, operational and human-technology changes. CAM is a novel and feasible software engineering approach for handling system failures. Originality/value The paper uses CAM framework as an approach to overcome system failures and help management do the needed changes to enhance such a critical process. This work contributes to the software engineering literature by introducing CAM as a new agile methodology to be used when dealing with system failures. Furthermore, this study is an action research that validated the CAM theoretical framework in a health emergency context in Lebanon. |
| eu_rights_str_mv | openAccess |
| format | article |
| id | LAURepo_d4df8654559a0008f8a8d4bf726c6ca3 |
| identifier_str_mv | 1741-0398 Tarhini, A., Balozain, P., & Srour, F. J. (2021). Emergency management system design for accurate data: a cognitive analytics management approach. Journal of Enterprise Information Management, 34(2), 697-717. |
| language_invalid_str_mv | en |
| network_acronym_str | LAURepo |
| network_name_str | Lebanese American University repository |
| oai_identifier_str | oai:laur.lau.edu.lb:10725/14677 |
| publishDate | 2021 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Emergency management system design for accurate data: a cognitive analytics management approachTarhini, AbbasBalozain, PuzantSrour, F. JordanPurpose This paper uses a cognitive analytics management approach to analyze, understand and solve the problems facing the implementation of information systems and help management do the needed changes to enhance such a critical process; the emergency management system in the health industry is analyzed as a case study. Design/methodology/approach Cognitive analytics management (CAM) framework (Osman and Anouz, 2014) is used. Cognitive process: The right questions are asked to understand the behavior of every process and the flow of its corresponding data; critical data variables were identified, guidelines for identifying data sources were set. Analytics process: Techniques of data analytics were applied to the selected data sets, problems were identified in user–system interaction and in the system design. The analysis process helped the management in the management process to make right decisions for the right change. Findings Using the CAM framework, the analysis to the Lebanese Red Cross case study identified system user-behavior problems and also system design problems. It identified cases where distributed subsystems are vulnerable to time keeping errors and helped the management make knowledgeable decisions to overcome major obstacles by implementing several changes related to hardware design, software implementation, human resource training, operational and human-technology changes. CAM is a novel and feasible software engineering approach for handling system failures. Originality/value The paper uses CAM framework as an approach to overcome system failures and help management do the needed changes to enhance such a critical process. This work contributes to the software engineering literature by introducing CAM as a new agile methodology to be used when dealing with system failures. Furthermore, this study is an action research that validated the CAM theoretical framework in a health emergency context in Lebanon.Published2023-05-17T13:36:40Z2023-05-17T13:36:40Z20212021-02-23Articleinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article1741-0398http://hdl.handle.net/10725/14677https://doi.org/10.1108/JEIM-11-2019-0366Tarhini, A., Balozain, P., & Srour, F. J. (2021). Emergency management system design for accurate data: a cognitive analytics management approach. Journal of Enterprise Information Management, 34(2), 697-717.http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.phphttps://www.emerald.com/insight/content/doi/10.1108/JEIM-11-2019-0366/full/htmlenJournal of Enterprise Information Managementinfo:eu-repo/semantics/openAccessoai:laur.lau.edu.lb:10725/146772024-07-11T11:26:08Z |
| spellingShingle | Emergency management system design for accurate data: a cognitive analytics management approach Tarhini, Abbas |
| status_str | publishedVersion |
| title | Emergency management system design for accurate data: a cognitive analytics management approach |
| title_full | Emergency management system design for accurate data: a cognitive analytics management approach |
| title_fullStr | Emergency management system design for accurate data: a cognitive analytics management approach |
| title_full_unstemmed | Emergency management system design for accurate data: a cognitive analytics management approach |
| title_short | Emergency management system design for accurate data: a cognitive analytics management approach |
| title_sort | Emergency management system design for accurate data: a cognitive analytics management approach |
| url | http://hdl.handle.net/10725/14677 https://doi.org/10.1108/JEIM-11-2019-0366 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.emerald.com/insight/content/doi/10.1108/JEIM-11-2019-0366/full/html |