The interplay of morality, emotional labor, and customer injustice: How salesperson experiences shape job satisfaction

Despite the significant role emotions play in business-to-business (B2B) sales transactions, the impact of salesperson emotional labor on well-being, specifically job satisfaction, has garnered limited attention. To address this gap, the present study examines the relationships among salesperson mor...

وصف كامل

محفوظ في:
التفاصيل البيبلوغرافية
المؤلف الرئيسي: Itani, Omar S. (author)
مؤلفون آخرون: Gabler, Colin B. (author), Kalra, Ashish (author), Bakeshloo, Khashayar Afshar (author), Agnihotri, Raj (author)
التنسيق: article
منشور في: 2024
الوصول للمادة أونلاين:http://hdl.handle.net/10725/16394
https://doi.org/10.1016/j.indmarman.2024.11.014
http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php
https://www.sciencedirect.com/science/article/pii/S0019850124001937
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