Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance
<p>Global Software Development (GSD) has been an emerging trend in the development of software globally, for the last two decades. Information Technology (IT) outsourcing includes application development, application maintenance, infrastructure management and business process outsourcing. Soft...
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2021
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| _version_ | 1864513560358420480 |
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| author | Hanif Ur Rahman (16869993) |
| author2 | Mushtaq Raza (16869996) Palwasha Afsar (16869999) Habib Ullah Khan (12024579) |
| author2_role | author author author |
| author_facet | Hanif Ur Rahman (16869993) Mushtaq Raza (16869996) Palwasha Afsar (16869999) Habib Ullah Khan (12024579) |
| author_role | author |
| dc.creator.none.fl_str_mv | Hanif Ur Rahman (16869993) Mushtaq Raza (16869996) Palwasha Afsar (16869999) Habib Ullah Khan (12024579) |
| dc.date.none.fl_str_mv | 2021-04-14T00:00:00Z |
| dc.identifier.none.fl_str_mv | 10.1109/access.2021.3073315 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/Empirical_Investigation_of_Influencing_Factors_Regarding_Offshore_Outsourcing_Decision_of_Application_Maintenance/24042495 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Commerce, management, tourism and services Commercial services Strategy, management and organisational behaviour Economics Applied economics Information and computing sciences Software engineering Outsourcing Maintenance engineering Bibliographies Systematics Software Industries Information technology Application maintenance Critical success factors Influencing factors Offshoring Ranking Sourcing decision Sourcing model |
| dc.title.none.fl_str_mv | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <p>Global Software Development (GSD) has been an emerging trend in the development of software globally, for the last two decades. Information Technology (IT) outsourcing includes application development, application maintenance, infrastructure management and business process outsourcing. Software maintenance aims to keep the IT system operational and to fulfill the client requirements. The maintenance is considered the longest phase of software life cycle that consumes about 60-70% of the total software budget. Maintenance of software is not only time consuming but also requires a significant human resources' ratio. Mostly, software acquisition and maintenance consume a big portion of the total IT budget. The current study aims to evaluate the findings of the systematic literature review and to derive a list of critical success factors regarding offshore outsourcing decision of application maintenance. Thus, an empirical study is performed to validate the influencing factors that were identified by using systematic literature review. These factors are further validated by 93 outsourcing experts from 30 different countries. The collected data through online survey is analyzed based on variables such as respondents experience level, respondents' locations (continents), experts' positions. Similarly, the data is analysed based on Chi square test (linear by linear association) and Spearman Rank Correlation. Additionally, the identified factors through survey and systematic literature review are ranked by two different methods. Consequently, a project assessment model is proposed, based on the critical success factors for the sourcing decision of application maintenance.</p><h2>Other Information</h2><p>Published in: IEEE Access<br>License: <a href="https://creativecommons.org/licenses/by/4.0/legalcode" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1109/access.2021.3073315" target="_blank">https://dx.doi.org/10.1109/access.2021.3073315</a></p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_11e1cb711d1393d7f9ce5c6336101ca4 |
| identifier_str_mv | 10.1109/access.2021.3073315 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/24042495 |
| publishDate | 2021 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application MaintenanceHanif Ur Rahman (16869993)Mushtaq Raza (16869996)Palwasha Afsar (16869999)Habib Ullah Khan (12024579)Commerce, management, tourism and servicesCommercial servicesStrategy, management and organisational behaviourEconomicsApplied economicsInformation and computing sciencesSoftware engineeringOutsourcingMaintenance engineeringBibliographiesSystematicsSoftwareIndustriesInformation technologyApplication maintenanceCritical success factorsInfluencing factorsOffshoringRankingSourcing decisionSourcing model<p>Global Software Development (GSD) has been an emerging trend in the development of software globally, for the last two decades. Information Technology (IT) outsourcing includes application development, application maintenance, infrastructure management and business process outsourcing. Software maintenance aims to keep the IT system operational and to fulfill the client requirements. The maintenance is considered the longest phase of software life cycle that consumes about 60-70% of the total software budget. Maintenance of software is not only time consuming but also requires a significant human resources' ratio. Mostly, software acquisition and maintenance consume a big portion of the total IT budget. The current study aims to evaluate the findings of the systematic literature review and to derive a list of critical success factors regarding offshore outsourcing decision of application maintenance. Thus, an empirical study is performed to validate the influencing factors that were identified by using systematic literature review. These factors are further validated by 93 outsourcing experts from 30 different countries. The collected data through online survey is analyzed based on variables such as respondents experience level, respondents' locations (continents), experts' positions. Similarly, the data is analysed based on Chi square test (linear by linear association) and Spearman Rank Correlation. Additionally, the identified factors through survey and systematic literature review are ranked by two different methods. Consequently, a project assessment model is proposed, based on the critical success factors for the sourcing decision of application maintenance.</p><h2>Other Information</h2><p>Published in: IEEE Access<br>License: <a href="https://creativecommons.org/licenses/by/4.0/legalcode" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1109/access.2021.3073315" target="_blank">https://dx.doi.org/10.1109/access.2021.3073315</a></p>2021-04-14T00:00:00ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.1109/access.2021.3073315https://figshare.com/articles/journal_contribution/Empirical_Investigation_of_Influencing_Factors_Regarding_Offshore_Outsourcing_Decision_of_Application_Maintenance/24042495CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/240424952021-04-14T00:00:00Z |
| spellingShingle | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance Hanif Ur Rahman (16869993) Commerce, management, tourism and services Commercial services Strategy, management and organisational behaviour Economics Applied economics Information and computing sciences Software engineering Outsourcing Maintenance engineering Bibliographies Systematics Software Industries Information technology Application maintenance Critical success factors Influencing factors Offshoring Ranking Sourcing decision Sourcing model |
| status_str | publishedVersion |
| title | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance |
| title_full | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance |
| title_fullStr | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance |
| title_full_unstemmed | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance |
| title_short | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance |
| title_sort | Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance |
| topic | Commerce, management, tourism and services Commercial services Strategy, management and organisational behaviour Economics Applied economics Information and computing sciences Software engineering Outsourcing Maintenance engineering Bibliographies Systematics Software Industries Information technology Application maintenance Critical success factors Influencing factors Offshoring Ranking Sourcing decision Sourcing model |