Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach
<p>This paper tests the meta-analysis based unified theory of acceptance and use of technology (meta-UTAUT) model to predict the behavioral intentions of organizational users and their use behavior to artificial intelligence (AI) integrated customer relationship management (CRM) systems. Data...
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| مؤلفون آخرون: | , , , |
| منشور في: |
2022
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إضافة وسم
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| _version_ | 1864513567655460864 |
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| author | Sheshadri Chatterjee (14151072) |
| author2 | Nripendra P. Rana (14047252) Sangeeta Khorana (14151075) Patrick Mikalef (14151078) Anuj Sharma (656382) |
| author2_role | author author author author |
| author_facet | Sheshadri Chatterjee (14151072) Nripendra P. Rana (14047252) Sangeeta Khorana (14151075) Patrick Mikalef (14151078) Anuj Sharma (656382) |
| author_role | author |
| dc.creator.none.fl_str_mv | Sheshadri Chatterjee (14151072) Nripendra P. Rana (14047252) Sangeeta Khorana (14151075) Patrick Mikalef (14151078) Anuj Sharma (656382) |
| dc.date.none.fl_str_mv | 2022-11-22T21:13:18Z |
| dc.identifier.none.fl_str_mv | 10.1007/s10796-021-10181-1 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/Assessing_Organizational_Users_Intentions_and_Behavior_to_AI_Integrated_CRM_Systems_a_Meta-UTAUT_Approach/21597270 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Distributed computing and systems software Information systems Computer Networks and Communications Information Systems Theoretical Computer Science Software |
| dc.title.none.fl_str_mv | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <p>This paper tests the meta-analysis based unified theory of acceptance and use of technology (meta-UTAUT) model to predict the behavioral intentions of organizational users and their use behavior to artificial intelligence (AI) integrated customer relationship management (CRM) systems. Data was collected from 315 organizational users in India. The hypotheses draw on the theoretical underpinnings which have been statistically validated. Results show that CRM quality and satisfaction significantly influences an organization’s employees attitudes and intentions to use AI integrated CRM systems. The compatibility of CRM systems has, however, a limited impact on employees attitudes. The findings, which are aligned with the extended UTAUT model, provide useful insights into organizations and decision-makers for designing AI integrated CRM systems.</p><h2>Other Information</h2> <p> Published in: Information Systems Frontiers<br> License: <a href="https://creativecommons.org/licenses/by/4.0" target="_blank">https://creativecommons.org/licenses/by/4.0</a><br>See article on publisher's website: <a href="http://dx.doi.org/10.1007/s10796-021-10181-1" target="_blank">http://dx.doi.org/10.1007/s10796-021-10181-1</a></p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_1fc2143efd1f5bbb2f1fd9845d3ea00b |
| identifier_str_mv | 10.1007/s10796-021-10181-1 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/21597270 |
| publishDate | 2022 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT ApproachSheshadri Chatterjee (14151072)Nripendra P. Rana (14047252)Sangeeta Khorana (14151075)Patrick Mikalef (14151078)Anuj Sharma (656382)Distributed computing and systems softwareInformation systemsComputer Networks and CommunicationsInformation SystemsTheoretical Computer ScienceSoftware<p>This paper tests the meta-analysis based unified theory of acceptance and use of technology (meta-UTAUT) model to predict the behavioral intentions of organizational users and their use behavior to artificial intelligence (AI) integrated customer relationship management (CRM) systems. Data was collected from 315 organizational users in India. The hypotheses draw on the theoretical underpinnings which have been statistically validated. Results show that CRM quality and satisfaction significantly influences an organization’s employees attitudes and intentions to use AI integrated CRM systems. The compatibility of CRM systems has, however, a limited impact on employees attitudes. The findings, which are aligned with the extended UTAUT model, provide useful insights into organizations and decision-makers for designing AI integrated CRM systems.</p><h2>Other Information</h2> <p> Published in: Information Systems Frontiers<br> License: <a href="https://creativecommons.org/licenses/by/4.0" target="_blank">https://creativecommons.org/licenses/by/4.0</a><br>See article on publisher's website: <a href="http://dx.doi.org/10.1007/s10796-021-10181-1" target="_blank">http://dx.doi.org/10.1007/s10796-021-10181-1</a></p>2022-11-22T21:13:18ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.1007/s10796-021-10181-1https://figshare.com/articles/journal_contribution/Assessing_Organizational_Users_Intentions_and_Behavior_to_AI_Integrated_CRM_Systems_a_Meta-UTAUT_Approach/21597270CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/215972702022-11-22T21:13:18Z |
| spellingShingle | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach Sheshadri Chatterjee (14151072) Distributed computing and systems software Information systems Computer Networks and Communications Information Systems Theoretical Computer Science Software |
| status_str | publishedVersion |
| title | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach |
| title_full | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach |
| title_fullStr | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach |
| title_full_unstemmed | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach |
| title_short | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach |
| title_sort | Assessing Organizational Users’ Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach |
| topic | Distributed computing and systems software Information systems Computer Networks and Communications Information Systems Theoretical Computer Science Software |