Factors affecting intention to use e-banking in Jordan
<h3>Purpose</h3><p dir="ltr">Despite the wide availability of internet banking, levels of intention to use such facilities remain variable between countries. The purpose of this paper is to focus on e-banking in a country with low intention to use e-banking – Jordan – and...
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2019
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| _version_ | 1864513526384558080 |
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| author | Abdel Latef M. Anouze (18060004) |
| author2 | Ahmed S. Alamro (18060007) |
| author2_role | author |
| author_facet | Abdel Latef M. Anouze (18060004) Ahmed S. Alamro (18060007) |
| author_role | author |
| dc.creator.none.fl_str_mv | Abdel Latef M. Anouze (18060004) Ahmed S. Alamro (18060007) |
| dc.date.none.fl_str_mv | 2019-08-05T06:00:00Z |
| dc.identifier.none.fl_str_mv | 10.1108/ijbm-10-2018-0271 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/Factors_affecting_intention_to_use_e-banking_in_Jordan/25294903 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Commerce, management, tourism and services Marketing Internal marketing Individual perception Individual behaviour Multiple regression analysis Jordan |
| dc.title.none.fl_str_mv | Factors affecting intention to use e-banking in Jordan |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <h3>Purpose</h3><p dir="ltr">Despite the wide availability of internet banking, levels of intention to use such facilities remain variable between countries. The purpose of this paper is to focus on e-banking in a country with low intention to use e-banking – Jordan – and to explain the slow uptake.</p><h3>Design/methodology/approach</h3><p dir="ltr">A quantitative method employing a cross-sectional survey was used as an appropriate way of meeting the research objectives. The survey was distributed to bank customers in Amman, Jordan, collecting a total of 328 completed questionnaires. SPSS and AMOS software were used, and multiple regression and artificial neural networks were applied to determine the relative impact and importance of e-banking predictors.</p><h3>Findings</h3><p dir="ltr">The statistical techniques revealed that several major factors, including perceived ease of use, perceived usefulness, security and reasonable price, stand out as the barriers to intention to use e-banking services in Jordan.</p><h3>Originality/value</h3><p dir="ltr">This study theorizes a series of implications on intention to use e-banking. It draws the attention of Jordanian banks to the full functionality of their e-banking systems, emphasizing positive safety features, which could contribute to changing negative customer perceptions. It also contributes to eliciting the theory of customer value among banks by focusing on how they should properly enhance their use of shared value. Moreover, it will present to managers how e-banking predictors can send meaningful and timely information to customers.</p><h2>Other Information</h2><p dir="ltr">Published in: International Journal of Bank Marketing<br>License: <a href="https://creativecommons.org/licenses/by/4.0/" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1108/ijbm-10-2018-0271" target="_blank">https://dx.doi.org/10.1108/ijbm-10-2018-0271</a></p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_397cd746a17b2f7b780e0a4d77f68652 |
| identifier_str_mv | 10.1108/ijbm-10-2018-0271 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/25294903 |
| publishDate | 2019 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | Factors affecting intention to use e-banking in JordanAbdel Latef M. Anouze (18060004)Ahmed S. Alamro (18060007)Commerce, management, tourism and servicesMarketingInternal marketingIndividual perceptionIndividual behaviourMultiple regression analysisJordan<h3>Purpose</h3><p dir="ltr">Despite the wide availability of internet banking, levels of intention to use such facilities remain variable between countries. The purpose of this paper is to focus on e-banking in a country with low intention to use e-banking – Jordan – and to explain the slow uptake.</p><h3>Design/methodology/approach</h3><p dir="ltr">A quantitative method employing a cross-sectional survey was used as an appropriate way of meeting the research objectives. The survey was distributed to bank customers in Amman, Jordan, collecting a total of 328 completed questionnaires. SPSS and AMOS software were used, and multiple regression and artificial neural networks were applied to determine the relative impact and importance of e-banking predictors.</p><h3>Findings</h3><p dir="ltr">The statistical techniques revealed that several major factors, including perceived ease of use, perceived usefulness, security and reasonable price, stand out as the barriers to intention to use e-banking services in Jordan.</p><h3>Originality/value</h3><p dir="ltr">This study theorizes a series of implications on intention to use e-banking. It draws the attention of Jordanian banks to the full functionality of their e-banking systems, emphasizing positive safety features, which could contribute to changing negative customer perceptions. It also contributes to eliciting the theory of customer value among banks by focusing on how they should properly enhance their use of shared value. Moreover, it will present to managers how e-banking predictors can send meaningful and timely information to customers.</p><h2>Other Information</h2><p dir="ltr">Published in: International Journal of Bank Marketing<br>License: <a href="https://creativecommons.org/licenses/by/4.0/" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1108/ijbm-10-2018-0271" target="_blank">https://dx.doi.org/10.1108/ijbm-10-2018-0271</a></p>2019-08-05T06:00:00ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.1108/ijbm-10-2018-0271https://figshare.com/articles/journal_contribution/Factors_affecting_intention_to_use_e-banking_in_Jordan/25294903CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/252949032019-08-05T06:00:00Z |
| spellingShingle | Factors affecting intention to use e-banking in Jordan Abdel Latef M. Anouze (18060004) Commerce, management, tourism and services Marketing Internal marketing Individual perception Individual behaviour Multiple regression analysis Jordan |
| status_str | publishedVersion |
| title | Factors affecting intention to use e-banking in Jordan |
| title_full | Factors affecting intention to use e-banking in Jordan |
| title_fullStr | Factors affecting intention to use e-banking in Jordan |
| title_full_unstemmed | Factors affecting intention to use e-banking in Jordan |
| title_short | Factors affecting intention to use e-banking in Jordan |
| title_sort | Factors affecting intention to use e-banking in Jordan |
| topic | Commerce, management, tourism and services Marketing Internal marketing Individual perception Individual behaviour Multiple regression analysis Jordan |