Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries
<p dir="ltr">In certain circumstances, millions of documents have been exposed due to an increase in the yearly incidence of cyber security breaches in recent years. In the context of the banking industry’s digital transition in the Organisation for Economic Co-operation and Developm...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | , |
| منشور في: |
2024
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| الموضوعات: | |
| الوسوم: |
إضافة وسم
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| _version_ | 1864513544661237760 |
|---|---|
| author | Aws AlHares (17541741) |
| author2 | Zahra Zaerinajad (21401561) Mohammed Al Bahr (21401564) |
| author2_role | author author |
| author_facet | Aws AlHares (17541741) Zahra Zaerinajad (21401561) Mohammed Al Bahr (21401564) |
| author_role | author |
| dc.creator.none.fl_str_mv | Aws AlHares (17541741) Zahra Zaerinajad (21401561) Mohammed Al Bahr (21401564) |
| dc.date.none.fl_str_mv | 2024-03-01T00:00:00Z |
| dc.identifier.none.fl_str_mv | 10.22495/cbsrv5i1siart11 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/Customer_awareness_and_cyber_security_in_the_Organisation_for_Economic_Co-operation_and_Development_countries/29119484 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Commerce, management, tourism and services Banking, finance and investment Business systems in context Strategy, management and organisational behaviour Information and computing sciences Cybersecurity and privacy Information systems Customer Awareness Cyber Security Marketing Theory Phishing Attacks |
| dc.title.none.fl_str_mv | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <p dir="ltr">In certain circumstances, millions of documents have been exposed due to an increase in the yearly incidence of cyber security breaches in recent years. In the context of the banking industry’s digital transition in the Organisation for Economic Co-operation and Development (OECD), this study investigates consumer knowledge of and satisfaction with cyber security. The study is empirical and based on the data obtained from 240 banking clients in OECD. Cyber attacks, phishing, and hacking have been examined from diverse angles. The effects of cyber attacks, phishing, hacking, cyber security help, and expectations on cyber security’s technical awareness are investigated using analysis of variance (ANOVA) and bivariate regression analysis. The findings demonstrate how the banking industry has benefited from digital change, and users gain from online services. Nonetheless, a customer’s degree of awareness regarding hacking, phishing, and cyber attacks will have an impact on how satisfied they are with digital transactions. The findings also showed that banks should regularly offer training programs to protect their clients from cyber attacks and that customers need more assurance from banks about security-related issues. Banks might easily meet their long-term sustainability goals if they implemented better safer cyber security management. This paper has repercussions for policymakers, investors, and business organizations. Importantly, our study reveals how customer awareness and cyber security are related in OECD.</p><h2>Other Information</h2><p dir="ltr">Published in: Corporate and Business Strategy Review<br>License: <a href="https://creativecommons.org/licenses/by/4.0/" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.22495/cbsrv5i1siart11" target="_blank">https://dx.doi.org/10.22495/cbsrv5i1siart11</a></p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_3c849d5485b7b707fba9760e8b178e98 |
| identifier_str_mv | 10.22495/cbsrv5i1siart11 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/29119484 |
| publishDate | 2024 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countriesAws AlHares (17541741)Zahra Zaerinajad (21401561)Mohammed Al Bahr (21401564)Commerce, management, tourism and servicesBanking, finance and investmentBusiness systems in contextStrategy, management and organisational behaviourInformation and computing sciencesCybersecurity and privacyInformation systemsCustomer AwarenessCyber SecurityMarketing TheoryPhishing Attacks<p dir="ltr">In certain circumstances, millions of documents have been exposed due to an increase in the yearly incidence of cyber security breaches in recent years. In the context of the banking industry’s digital transition in the Organisation for Economic Co-operation and Development (OECD), this study investigates consumer knowledge of and satisfaction with cyber security. The study is empirical and based on the data obtained from 240 banking clients in OECD. Cyber attacks, phishing, and hacking have been examined from diverse angles. The effects of cyber attacks, phishing, hacking, cyber security help, and expectations on cyber security’s technical awareness are investigated using analysis of variance (ANOVA) and bivariate regression analysis. The findings demonstrate how the banking industry has benefited from digital change, and users gain from online services. Nonetheless, a customer’s degree of awareness regarding hacking, phishing, and cyber attacks will have an impact on how satisfied they are with digital transactions. The findings also showed that banks should regularly offer training programs to protect their clients from cyber attacks and that customers need more assurance from banks about security-related issues. Banks might easily meet their long-term sustainability goals if they implemented better safer cyber security management. This paper has repercussions for policymakers, investors, and business organizations. Importantly, our study reveals how customer awareness and cyber security are related in OECD.</p><h2>Other Information</h2><p dir="ltr">Published in: Corporate and Business Strategy Review<br>License: <a href="https://creativecommons.org/licenses/by/4.0/" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.22495/cbsrv5i1siart11" target="_blank">https://dx.doi.org/10.22495/cbsrv5i1siart11</a></p>2024-03-01T00:00:00ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.22495/cbsrv5i1siart11https://figshare.com/articles/journal_contribution/Customer_awareness_and_cyber_security_in_the_Organisation_for_Economic_Co-operation_and_Development_countries/29119484CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/291194842024-03-01T00:00:00Z |
| spellingShingle | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries Aws AlHares (17541741) Commerce, management, tourism and services Banking, finance and investment Business systems in context Strategy, management and organisational behaviour Information and computing sciences Cybersecurity and privacy Information systems Customer Awareness Cyber Security Marketing Theory Phishing Attacks |
| status_str | publishedVersion |
| title | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries |
| title_full | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries |
| title_fullStr | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries |
| title_full_unstemmed | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries |
| title_short | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries |
| title_sort | Customer awareness and cyber security in the Organisation for Economic Co-operation and Development countries |
| topic | Commerce, management, tourism and services Banking, finance and investment Business systems in context Strategy, management and organisational behaviour Information and computing sciences Cybersecurity and privacy Information systems Customer Awareness Cyber Security Marketing Theory Phishing Attacks |