Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard
<p>Sustainable tourism garnered interest as the United Nations set goals that could be met by the tourism industry. However, sustainability performance metrics have been peripheral in the hospitality industry. This study pushes for the importance of performance management in the hospitality in...
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2023
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| _version_ | 1864513564167897088 |
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| author | Tahniyath Fatima (16500229) |
| author2 | Saïd Elbanna (16500230) |
| author2_role | author |
| author_facet | Tahniyath Fatima (16500229) Saïd Elbanna (16500230) |
| author_role | author |
| dc.creator.none.fl_str_mv | Tahniyath Fatima (16500229) Saïd Elbanna (16500230) |
| dc.date.none.fl_str_mv | 2023-09-01T00:00:00Z |
| dc.identifier.none.fl_str_mv | 10.1016/j.tmp.2023.101141 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/Advancing_sustainable_performance_management_in_the_hospitality_industry_A_novel_framework_based_on_a_health-inclusive_balanced_scorecard/23633733 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Commerce, management, tourism and services Strategy, management and organisational behaviour Tourism Health sciences Epidemiology Sustainability balanced scorecard Corporate social responsibility Triple bottom line Hotel performance Pandemic Coronavirus disease 2019 (COVID-19) Causality links |
| dc.title.none.fl_str_mv | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <p>Sustainable tourism garnered interest as the United Nations set goals that could be met by the tourism industry. However, sustainability performance metrics have been peripheral in the hospitality industry. This study pushes for the importance of performance management in the hospitality industry through proposing a multi-dimensional sustainability balanced scorecard scale and exploring the causal relationships using a mixed methods research design comprising including in-depth interviews and survey research. The resultant performance management scale is measured by six perspectives including society and environment and an additional perspective of ‘health and safety’ is proposed in the post-hoc analysis to account for global pandemics, particularly the topical COVID-19 pandemic situation. The model illustrates the presence of complex relationships between the six perspectives. Further, the developed scorecard can allow hotel managers to be more cognizant by enabling them to uncover which facets of their service (customer, employee, or processes) are impacting the hotel's financial and sustainability performance and take appropriate strategic decisions. </p> <h2>Other Information</h2> <p>Published in: Tourism Management Perspectives<br> License: <a href="http://creativecommons.org/licenses/by/4.0/" target="_blank">http://creativecommons.org/licenses/by/4.0/</a><br> See article on publisher's website: <a href="https://doi.org/10.1016/j.tmp.2023.101141" target="_blank">https://doi.org/10.1016/j.tmp.2023.101141</a> </p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_51a8cf8206ea37c5c01d6b463d0e4f09 |
| identifier_str_mv | 10.1016/j.tmp.2023.101141 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/23633733 |
| publishDate | 2023 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecardTahniyath Fatima (16500229)Saïd Elbanna (16500230)Commerce, management, tourism and servicesStrategy, management and organisational behaviourTourismHealth sciencesEpidemiologySustainability balanced scorecardCorporate social responsibilityTriple bottom lineHotel performancePandemicCoronavirus disease 2019 (COVID-19)Causality links<p>Sustainable tourism garnered interest as the United Nations set goals that could be met by the tourism industry. However, sustainability performance metrics have been peripheral in the hospitality industry. This study pushes for the importance of performance management in the hospitality industry through proposing a multi-dimensional sustainability balanced scorecard scale and exploring the causal relationships using a mixed methods research design comprising including in-depth interviews and survey research. The resultant performance management scale is measured by six perspectives including society and environment and an additional perspective of ‘health and safety’ is proposed in the post-hoc analysis to account for global pandemics, particularly the topical COVID-19 pandemic situation. The model illustrates the presence of complex relationships between the six perspectives. Further, the developed scorecard can allow hotel managers to be more cognizant by enabling them to uncover which facets of their service (customer, employee, or processes) are impacting the hotel's financial and sustainability performance and take appropriate strategic decisions. </p> <h2>Other Information</h2> <p>Published in: Tourism Management Perspectives<br> License: <a href="http://creativecommons.org/licenses/by/4.0/" target="_blank">http://creativecommons.org/licenses/by/4.0/</a><br> See article on publisher's website: <a href="https://doi.org/10.1016/j.tmp.2023.101141" target="_blank">https://doi.org/10.1016/j.tmp.2023.101141</a> </p>2023-09-01T00:00:00ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.1016/j.tmp.2023.101141https://figshare.com/articles/journal_contribution/Advancing_sustainable_performance_management_in_the_hospitality_industry_A_novel_framework_based_on_a_health-inclusive_balanced_scorecard/23633733CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/236337332023-09-01T00:00:00Z |
| spellingShingle | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard Tahniyath Fatima (16500229) Commerce, management, tourism and services Strategy, management and organisational behaviour Tourism Health sciences Epidemiology Sustainability balanced scorecard Corporate social responsibility Triple bottom line Hotel performance Pandemic Coronavirus disease 2019 (COVID-19) Causality links |
| status_str | publishedVersion |
| title | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard |
| title_full | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard |
| title_fullStr | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard |
| title_full_unstemmed | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard |
| title_short | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard |
| title_sort | Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard |
| topic | Commerce, management, tourism and services Strategy, management and organisational behaviour Tourism Health sciences Epidemiology Sustainability balanced scorecard Corporate social responsibility Triple bottom line Hotel performance Pandemic Coronavirus disease 2019 (COVID-19) Causality links |