Nudge vs. Sludge: Using Behavioural Insights to Simplify and Enhance Library Experiences

<p dir="ltr">In this presentation, we will explore how behavioral sciences can enhance library services by leveraging nudges (subtle cues that encourage positive behaviors) and addressing sludge (unnecessary friction that hinders user experience). We’ll discuss the importance of cond...

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Main Author: Gordana Latinovic-Rauski (4486891) (author)
Published: 2025
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Summary:<p dir="ltr">In this presentation, we will explore how behavioral sciences can enhance library services by leveraging nudges (subtle cues that encourage positive behaviors) and addressing sludge (unnecessary friction that hinders user experience). We’ll discuss the importance of conducting sludge audits to identify and eliminate barriers, particularly in academic libraries where efficiency and accessibility are critical. By applying these principles, libraries can improve user engagement, streamline processes, change behaviors and create a more inclusive and user-centered environment.</p><h2>Other Information</h2><p dir="ltr">Presentation was given at: Libraries Thriving Together in an Open Ecosystem <a href="https://www.qnl.qa/en/libraries-lead-forum-2025" rel="noreferrer" target="_blank">https://www.qnl.qa/en/libraries-lead-forum-2025</a><br>License: <a href="https://creativecommons.org/licenses/by/4.0/deed.en" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>Conference information: Libraries Lead Forum 2025 <a href="https://www.qnl.qa/en/libraries-lead-forum-2025/agenda" rel="noreferrer" target="_blank">https://www.qnl.qa/en/libraries-lead-forum-2025/agenda</a></p>