Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study
<h3>Background and Aim</h3><p dir="ltr">The coronavirus‐19 is an ongoing global pandemic resulting in millions of deaths worldwide. For a patient population at higher risk of infection, telemedicine is a promising means of providing safe and alternative care routes while...
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| مؤلفون آخرون: | , , , , , , , , , |
| منشور في: |
2022
|
| الموضوعات: | |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|
| _version_ | 1864513548222201856 |
|---|---|
| author | Israa Elhakeem (21383198) |
| author2 | Phool Iqbal (12217770) Abdulqadir J. Nashwan (11659453) Muhammad Abubakar (5329454) Arsalan T. Jawad (21383201) Mousa A. AlHiyari (12217773) Prem Chandra (9072038) Maab A. Osman (21363542) Sara S. Mohamad (21383204) Mohammed Alkhatib (9951986) Mohamed A. Yassin (8361183) |
| author2_role | author author author author author author author author author author |
| author_facet | Israa Elhakeem (21383198) Phool Iqbal (12217770) Abdulqadir J. Nashwan (11659453) Muhammad Abubakar (5329454) Arsalan T. Jawad (21383201) Mousa A. AlHiyari (12217773) Prem Chandra (9072038) Maab A. Osman (21363542) Sara S. Mohamad (21383204) Mohammed Alkhatib (9951986) Mohamed A. Yassin (8361183) |
| author_role | author |
| dc.creator.none.fl_str_mv | Israa Elhakeem (21383198) Phool Iqbal (12217770) Abdulqadir J. Nashwan (11659453) Muhammad Abubakar (5329454) Arsalan T. Jawad (21383201) Mousa A. AlHiyari (12217773) Prem Chandra (9072038) Maab A. Osman (21363542) Sara S. Mohamad (21383204) Mohammed Alkhatib (9951986) Mohamed A. Yassin (8361183) |
| dc.date.none.fl_str_mv | 2022-10-29T09:00:00Z |
| dc.identifier.none.fl_str_mv | 10.1002/hsr2.883 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/Patients_experience_and_satisfaction_using_telemedicine_for_outpatient_services_in_a_Tertiary_Cancer_Center_in_Qatar_during_COVID_19_A_cross_sectional_study/29096375 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Biomedical and clinical sciences Oncology and carcinogenesis Health sciences Epidemiology Health services and systems Public health cancer COVID‐19 teleconsultations telehealth telemedicine |
| dc.title.none.fl_str_mv | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <h3>Background and Aim</h3><p dir="ltr">The coronavirus‐19 is an ongoing global pandemic resulting in millions of deaths worldwide. For a patient population at higher risk of infection, telemedicine is a promising means of providing safe and alternative care routes while minimizing their risk of exposure. This study gives insight into patients' experiences and satisfaction with telemedicine during this pandemic.</p><h3>Methods</h3><p dir="ltr">We conducted a cross‐sectional study on 297 patients (RR: 85%) at the National Center for Cancer Care and Research (NCCCR), Qatar. Data was collected through electronic medical records of the eligibe patient population, and phone calls were made whereby the physician read a standard introductory script followed by a survey questionnaire. We focused on patients' experience with telemedicine services amid the pandemic. This was done using a six‐point Likert scoring system of seven questions that were scaled from 1 to 6.</p><h3>Results</h3><p dir="ltr">More than 80% of patients somewhat to strongly agreed that telemedicine met their healthcare needs, improved their confidence in their healthcare system, and were generally satisfied with the quality of care provided. Nearly all patients (90%) understood their physicians' recommendations over the phone. In addition, more than half of the patients (89%) felt they could freely communicate their concerns. Patients also showed an inclination towards face‐to‐face consultations at 68%; however, 90% were willing to participate in future teleconsultations.</p><h3>Conclusion</h3><p dir="ltr">Our study indicates an overall positive experience among patients towards the use of telemedicine. Telemedicine is a safe, futuristic approach toward patient care management and, thus, provides healthcare professionals a platform to implement further patient and physician education. Even though our data also showed that patients liked in‐person visits to some degree, this needs to be looked into more in future studies.</p><h2>Other Information</h2><p dir="ltr">Published in: Health Science Reports<br>License: <a href="http://creativecommons.org/licenses/by/4.0/" target="_blank">http://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1002/hsr2.883" target="_blank">https://dx.doi.org/10.1002/hsr2.883</a></p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_9ff86df67117369140f29e0bc0a2fc4b |
| identifier_str_mv | 10.1002/hsr2.883 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/29096375 |
| publishDate | 2022 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional studyIsraa Elhakeem (21383198)Phool Iqbal (12217770)Abdulqadir J. Nashwan (11659453)Muhammad Abubakar (5329454)Arsalan T. Jawad (21383201)Mousa A. AlHiyari (12217773)Prem Chandra (9072038)Maab A. Osman (21363542)Sara S. Mohamad (21383204)Mohammed Alkhatib (9951986)Mohamed A. Yassin (8361183)Biomedical and clinical sciencesOncology and carcinogenesisHealth sciencesEpidemiologyHealth services and systemsPublic healthcancerCOVID‐19teleconsultationstelehealthtelemedicine<h3>Background and Aim</h3><p dir="ltr">The coronavirus‐19 is an ongoing global pandemic resulting in millions of deaths worldwide. For a patient population at higher risk of infection, telemedicine is a promising means of providing safe and alternative care routes while minimizing their risk of exposure. This study gives insight into patients' experiences and satisfaction with telemedicine during this pandemic.</p><h3>Methods</h3><p dir="ltr">We conducted a cross‐sectional study on 297 patients (RR: 85%) at the National Center for Cancer Care and Research (NCCCR), Qatar. Data was collected through electronic medical records of the eligibe patient population, and phone calls were made whereby the physician read a standard introductory script followed by a survey questionnaire. We focused on patients' experience with telemedicine services amid the pandemic. This was done using a six‐point Likert scoring system of seven questions that were scaled from 1 to 6.</p><h3>Results</h3><p dir="ltr">More than 80% of patients somewhat to strongly agreed that telemedicine met their healthcare needs, improved their confidence in their healthcare system, and were generally satisfied with the quality of care provided. Nearly all patients (90%) understood their physicians' recommendations over the phone. In addition, more than half of the patients (89%) felt they could freely communicate their concerns. Patients also showed an inclination towards face‐to‐face consultations at 68%; however, 90% were willing to participate in future teleconsultations.</p><h3>Conclusion</h3><p dir="ltr">Our study indicates an overall positive experience among patients towards the use of telemedicine. Telemedicine is a safe, futuristic approach toward patient care management and, thus, provides healthcare professionals a platform to implement further patient and physician education. Even though our data also showed that patients liked in‐person visits to some degree, this needs to be looked into more in future studies.</p><h2>Other Information</h2><p dir="ltr">Published in: Health Science Reports<br>License: <a href="http://creativecommons.org/licenses/by/4.0/" target="_blank">http://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1002/hsr2.883" target="_blank">https://dx.doi.org/10.1002/hsr2.883</a></p>2022-10-29T09:00:00ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.1002/hsr2.883https://figshare.com/articles/journal_contribution/Patients_experience_and_satisfaction_using_telemedicine_for_outpatient_services_in_a_Tertiary_Cancer_Center_in_Qatar_during_COVID_19_A_cross_sectional_study/29096375CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/290963752022-10-29T09:00:00Z |
| spellingShingle | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study Israa Elhakeem (21383198) Biomedical and clinical sciences Oncology and carcinogenesis Health sciences Epidemiology Health services and systems Public health cancer COVID‐19 teleconsultations telehealth telemedicine |
| status_str | publishedVersion |
| title | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study |
| title_full | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study |
| title_fullStr | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study |
| title_full_unstemmed | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study |
| title_short | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study |
| title_sort | Patients' experience and satisfaction using telemedicine for outpatient services in a Tertiary Cancer Center in Qatar during COVID‐19: A cross‐sectional study |
| topic | Biomedical and clinical sciences Oncology and carcinogenesis Health sciences Epidemiology Health services and systems Public health cancer COVID‐19 teleconsultations telehealth telemedicine |