A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis
<p dir="ltr">There are significant structural differences between the manufacturing and service sectors at the firm level, but quality management research has not yet identified similarities or differences in the quality management practices of these two sectors. This study examined...
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| مؤلفون آخرون: | , |
| منشور في: |
2022
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إضافة وسم
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| _version_ | 1864513560862785536 |
|---|---|
| author | Mahour M. Parast (16904538) |
| author2 | Arsalan Safari (10300058) Ismail Golgeci (10493897) |
| author2_role | author author |
| author_facet | Mahour M. Parast (16904538) Arsalan Safari (10300058) Ismail Golgeci (10493897) |
| author_role | author |
| dc.creator.none.fl_str_mv | Mahour M. Parast (16904538) Arsalan Safari (10300058) Ismail Golgeci (10493897) |
| dc.date.none.fl_str_mv | 2022-12-06T00:00:00Z |
| dc.identifier.none.fl_str_mv | 10.1109/tem.2022.3221851 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/A_Comparative_Assessment_of_Quality_Management_Practices_in_Manufacturing_Firms_and_Service_Firms_A_Repeated_Cross-Sectional_Analysis/24056253 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Commerce, management, tourism and services Commercial services Strategy, management and organisational behaviour Engineering Manufacturing engineering Manufacturing Quality management Contingency management Organizations Industries Supply chains Reliability theory Baldrige Quality outcomes Service |
| dc.title.none.fl_str_mv | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <p dir="ltr">There are significant structural differences between the manufacturing and service sectors at the firm level, but quality management research has not yet identified similarities or differences in the quality management practices of these two sectors. This study examined 15 years of repeated cross-sectional data for manufacturing firms and service firms that applied to the Malcolm Baldrige National Quality Award between 1991 and 2006. Based on contingency theory, we looked for differences between manufacturing firms and service firms in their implementation of quality management. More specifically, we looked for differences between the two sectors in scores on the Baldrige criteria, using 351 observations from both industry sectors. We found significant differences between manufacturing firms and service firms in two quality management practices: human resource development and management, and customer focus and satisfaction. We also found significant differences between manufacturing firms and service firms in the relationship between the Baldrige criteria and organizational quality outcomes.</p><h2>Other Information</h2><p dir="ltr">Published in: IEEE Transactions on Engineering Management<br>License: <a href="https://creativecommons.org/licenses/by/4.0/legalcode" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1109/tem.2022.3221851" target="_blank">https://dx.doi.org/10.1109/tem.2022.3221851</a></p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_a977c9fadcba763197ddb1a5d06dd5b6 |
| identifier_str_mv | 10.1109/tem.2022.3221851 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/24056253 |
| publishDate | 2022 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional AnalysisMahour M. Parast (16904538)Arsalan Safari (10300058)Ismail Golgeci (10493897)Commerce, management, tourism and servicesCommercial servicesStrategy, management and organisational behaviourEngineeringManufacturing engineeringManufacturingQuality managementContingency managementOrganizationsIndustriesSupply chainsReliability theoryBaldrigeQuality outcomesService<p dir="ltr">There are significant structural differences between the manufacturing and service sectors at the firm level, but quality management research has not yet identified similarities or differences in the quality management practices of these two sectors. This study examined 15 years of repeated cross-sectional data for manufacturing firms and service firms that applied to the Malcolm Baldrige National Quality Award between 1991 and 2006. Based on contingency theory, we looked for differences between manufacturing firms and service firms in their implementation of quality management. More specifically, we looked for differences between the two sectors in scores on the Baldrige criteria, using 351 observations from both industry sectors. We found significant differences between manufacturing firms and service firms in two quality management practices: human resource development and management, and customer focus and satisfaction. We also found significant differences between manufacturing firms and service firms in the relationship between the Baldrige criteria and organizational quality outcomes.</p><h2>Other Information</h2><p dir="ltr">Published in: IEEE Transactions on Engineering Management<br>License: <a href="https://creativecommons.org/licenses/by/4.0/legalcode" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1109/tem.2022.3221851" target="_blank">https://dx.doi.org/10.1109/tem.2022.3221851</a></p>2022-12-06T00:00:00ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.1109/tem.2022.3221851https://figshare.com/articles/journal_contribution/A_Comparative_Assessment_of_Quality_Management_Practices_in_Manufacturing_Firms_and_Service_Firms_A_Repeated_Cross-Sectional_Analysis/24056253CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/240562532022-12-06T00:00:00Z |
| spellingShingle | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis Mahour M. Parast (16904538) Commerce, management, tourism and services Commercial services Strategy, management and organisational behaviour Engineering Manufacturing engineering Manufacturing Quality management Contingency management Organizations Industries Supply chains Reliability theory Baldrige Quality outcomes Service |
| status_str | publishedVersion |
| title | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis |
| title_full | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis |
| title_fullStr | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis |
| title_full_unstemmed | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis |
| title_short | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis |
| title_sort | A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis |
| topic | Commerce, management, tourism and services Commercial services Strategy, management and organisational behaviour Engineering Manufacturing engineering Manufacturing Quality management Contingency management Organizations Industries Supply chains Reliability theory Baldrige Quality outcomes Service |