Explainable persuasion for interactive design: The case of online gambling
<p>Persuasive technology refers to digital means that influence attitude behaviour, and decisions. While the professional design of persuasive interfaces considers user interests and freedom of choice a primary requirement, principles and methods to achieve it are yet to be introduced. In the...
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2022
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| _version_ | 1864513508068032512 |
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| author | Deniz Cemiloglu (17150980) |
| author2 | Emily Arden-Close (3419477) Sarah E. Hodge (12065997) Raian Ali (12066006) |
| author2_role | author author author |
| author_facet | Deniz Cemiloglu (17150980) Emily Arden-Close (3419477) Sarah E. Hodge (12065997) Raian Ali (12066006) |
| author_role | author |
| dc.creator.none.fl_str_mv | Deniz Cemiloglu (17150980) Emily Arden-Close (3419477) Sarah E. Hodge (12065997) Raian Ali (12066006) |
| dc.date.none.fl_str_mv | 2022-10-27T18:00:00Z |
| dc.identifier.none.fl_str_mv | 10.1016/j.jss.2022.111517 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/Explainable_persuasion_for_interactive_design_The_case_of_online_gambling/26661586 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Information and computing sciences Artificial intelligence Human-centred computing Software engineering Explainability Persuasive systems Ethical design Informed consent Online gambling |
| dc.title.none.fl_str_mv | Explainable persuasion for interactive design: The case of online gambling |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <p>Persuasive technology refers to digital means that influence attitude behaviour, and decisions. While the professional design of persuasive interfaces considers user interests and freedom of choice a primary requirement, principles and methods to achieve it are yet to be introduced. In the design of persuasive interfaces, fulfilling conditions of informed consent can help establish transparency and address such ethical issues. This paper defined explainable persuasion, its potential form, and benefits and explored whether explainable persuasion is a user requirement on demand. This paper further examined explainable persuasion design from the user’s perspective and reported on acceptance and rejection factors, as well as possible design tensions and solutions. In this study, we took online gambling as a case study. A total of 250 UK-based users of gambling platforms (age range 18–75, 127 female) completed our online survey based on principles of persuasion and explainability. Findings showed that players were aware of the use, persuasive intent, and potential harm of various persuasive design techniques used in online gambling platforms (e.g., the use of in-game rewards, reminders, and praise to encourage further gambling). Despite this awareness, they agreed that explainable persuasion can still help users stay in control of their online experience, increase their positive attitude towards the online system, and keep them reminded of the potential side effects of persuasive interfaces. Future research is required to enhance the design and implementation of explainable persuasion in persuasive interfaces.</p><h2>Other Information</h2> <p> Published in: Journal of Systems and Software<br> License: <a href="http://creativecommons.org/licenses/by/4.0/" target="_blank">http://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1016/j.jss.2022.111517" target="_blank">https://dx.doi.org/10.1016/j.jss.2022.111517</a></p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_d1285ac48092fe62c20cc2269207b81c |
| identifier_str_mv | 10.1016/j.jss.2022.111517 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/26661586 |
| publishDate | 2022 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | Explainable persuasion for interactive design: The case of online gamblingDeniz Cemiloglu (17150980)Emily Arden-Close (3419477)Sarah E. Hodge (12065997)Raian Ali (12066006)Information and computing sciencesArtificial intelligenceHuman-centred computingSoftware engineeringExplainabilityPersuasive systemsEthical designInformed consentOnline gambling<p>Persuasive technology refers to digital means that influence attitude behaviour, and decisions. While the professional design of persuasive interfaces considers user interests and freedom of choice a primary requirement, principles and methods to achieve it are yet to be introduced. In the design of persuasive interfaces, fulfilling conditions of informed consent can help establish transparency and address such ethical issues. This paper defined explainable persuasion, its potential form, and benefits and explored whether explainable persuasion is a user requirement on demand. This paper further examined explainable persuasion design from the user’s perspective and reported on acceptance and rejection factors, as well as possible design tensions and solutions. In this study, we took online gambling as a case study. A total of 250 UK-based users of gambling platforms (age range 18–75, 127 female) completed our online survey based on principles of persuasion and explainability. Findings showed that players were aware of the use, persuasive intent, and potential harm of various persuasive design techniques used in online gambling platforms (e.g., the use of in-game rewards, reminders, and praise to encourage further gambling). Despite this awareness, they agreed that explainable persuasion can still help users stay in control of their online experience, increase their positive attitude towards the online system, and keep them reminded of the potential side effects of persuasive interfaces. Future research is required to enhance the design and implementation of explainable persuasion in persuasive interfaces.</p><h2>Other Information</h2> <p> Published in: Journal of Systems and Software<br> License: <a href="http://creativecommons.org/licenses/by/4.0/" target="_blank">http://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1016/j.jss.2022.111517" target="_blank">https://dx.doi.org/10.1016/j.jss.2022.111517</a></p>2022-10-27T18:00:00ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.1016/j.jss.2022.111517https://figshare.com/articles/journal_contribution/Explainable_persuasion_for_interactive_design_The_case_of_online_gambling/26661586CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/266615862022-10-27T18:00:00Z |
| spellingShingle | Explainable persuasion for interactive design: The case of online gambling Deniz Cemiloglu (17150980) Information and computing sciences Artificial intelligence Human-centred computing Software engineering Explainability Persuasive systems Ethical design Informed consent Online gambling |
| status_str | publishedVersion |
| title | Explainable persuasion for interactive design: The case of online gambling |
| title_full | Explainable persuasion for interactive design: The case of online gambling |
| title_fullStr | Explainable persuasion for interactive design: The case of online gambling |
| title_full_unstemmed | Explainable persuasion for interactive design: The case of online gambling |
| title_short | Explainable persuasion for interactive design: The case of online gambling |
| title_sort | Explainable persuasion for interactive design: The case of online gambling |
| topic | Information and computing sciences Artificial intelligence Human-centred computing Software engineering Explainability Persuasive systems Ethical design Informed consent Online gambling |