Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance
<p>Application maintenance consumes a considerable amount of an organization's time and resources each year. Almost 60% of IT budget is spent alone on application maintenance. The reason of offshore outsourcing of application maintenance is not only the reduction of maintenance cost but t...
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2020
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| _version_ | 1864513561631391744 |
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| author | Hanif Ur Rahman (16869993) |
| author2 | Mushtaq Raza (16869996) Palwasha Afsar (16869999) Habib Ullah Khan (12024579) Shah Nazir (14779162) |
| author2_role | author author author author |
| author_facet | Hanif Ur Rahman (16869993) Mushtaq Raza (16869996) Palwasha Afsar (16869999) Habib Ullah Khan (12024579) Shah Nazir (14779162) |
| author_role | author |
| dc.creator.none.fl_str_mv | Hanif Ur Rahman (16869993) Mushtaq Raza (16869996) Palwasha Afsar (16869999) Habib Ullah Khan (12024579) Shah Nazir (14779162) |
| dc.date.none.fl_str_mv | 2020-10-07T00:00:00Z |
| dc.identifier.none.fl_str_mv | 10.1109/access.2020.3029501 |
| dc.relation.none.fl_str_mv | https://figshare.com/articles/journal_contribution/Analyzing_Factors_That_Influence_Offshore_Outsourcing_Decision_of_Application_Maintenance/24015993 |
| dc.rights.none.fl_str_mv | CC BY 4.0 info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Information and computing sciences Software engineering Outsourcing Maintenance engineering Bibliographies Systematics Software maintenance Application maintenance Critical success factors Influencing factors Offshoring Outsourcing decisions |
| dc.title.none.fl_str_mv | Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance |
| dc.type.none.fl_str_mv | Text Journal contribution info:eu-repo/semantics/publishedVersion text contribution to journal |
| description | <p>Application maintenance consumes a considerable amount of an organization's time and resources each year. Almost 60% of IT budget is spent alone on application maintenance. The reason of offshore outsourcing of application maintenance is not only the reduction of maintenance cost but to free up the resources and to keep the focus on core products. Offshore outsourcing is a common business strategy that is used by companies to achieve cost savings about 20-50%. However, the decision making process of application maintenance is a complex phenomenon. It is based on a set of influencing factors, clients' requirements and nature of the project. Hence, the current study is aimed at the in-depth investigation of the complex sourcing decision process of application maintenance. Accordingly, a systematic literature review is performed to determine the influencing factors and critical success factors that will be used by the decision makers for the evaluation of projects before making the outsourcing decisions. A total of 15 influencing factors out of 52 selected papers were identified. Based on the defined criteria, amongst the identified factors, only 10 factors were ranked as critical success factors, which are employees' skills, cost, legal requirements, infrastructure, communication, knowledge transfer, maturity level, project management, language barrier and frequent requirements changes. Consequently, a sourcing model was proposed based on the identified critical success factors that help the IT managers and domain experts in making appropriate outsourcing decisions.</p><h2>Other Information</h2><p>Published in: IEEE Access<br>License: <a href="https://creativecommons.org/licenses/by/4.0/legalcode" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1109/access.2020.3029501" target="_blank">https://dx.doi.org/10.1109/access.2020.3029501</a></p> |
| eu_rights_str_mv | openAccess |
| id | Manara2_e0cc2cf949aee84ea19f5c1ab0883677 |
| identifier_str_mv | 10.1109/access.2020.3029501 |
| network_acronym_str | Manara2 |
| network_name_str | Manara2 |
| oai_identifier_str | oai:figshare.com:article/24015993 |
| publishDate | 2020 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | CC BY 4.0 |
| spelling | Analyzing Factors That Influence Offshore Outsourcing Decision of Application MaintenanceHanif Ur Rahman (16869993)Mushtaq Raza (16869996)Palwasha Afsar (16869999)Habib Ullah Khan (12024579)Shah Nazir (14779162)Information and computing sciencesSoftware engineeringOutsourcingMaintenance engineeringBibliographiesSystematicsSoftware maintenanceApplication maintenanceCritical success factorsInfluencing factorsOffshoringOutsourcing decisions<p>Application maintenance consumes a considerable amount of an organization's time and resources each year. Almost 60% of IT budget is spent alone on application maintenance. The reason of offshore outsourcing of application maintenance is not only the reduction of maintenance cost but to free up the resources and to keep the focus on core products. Offshore outsourcing is a common business strategy that is used by companies to achieve cost savings about 20-50%. However, the decision making process of application maintenance is a complex phenomenon. It is based on a set of influencing factors, clients' requirements and nature of the project. Hence, the current study is aimed at the in-depth investigation of the complex sourcing decision process of application maintenance. Accordingly, a systematic literature review is performed to determine the influencing factors and critical success factors that will be used by the decision makers for the evaluation of projects before making the outsourcing decisions. A total of 15 influencing factors out of 52 selected papers were identified. Based on the defined criteria, amongst the identified factors, only 10 factors were ranked as critical success factors, which are employees' skills, cost, legal requirements, infrastructure, communication, knowledge transfer, maturity level, project management, language barrier and frequent requirements changes. Consequently, a sourcing model was proposed based on the identified critical success factors that help the IT managers and domain experts in making appropriate outsourcing decisions.</p><h2>Other Information</h2><p>Published in: IEEE Access<br>License: <a href="https://creativecommons.org/licenses/by/4.0/legalcode" target="_blank">https://creativecommons.org/licenses/by/4.0/</a><br>See article on publisher's website: <a href="https://dx.doi.org/10.1109/access.2020.3029501" target="_blank">https://dx.doi.org/10.1109/access.2020.3029501</a></p>2020-10-07T00:00:00ZTextJournal contributioninfo:eu-repo/semantics/publishedVersiontextcontribution to journal10.1109/access.2020.3029501https://figshare.com/articles/journal_contribution/Analyzing_Factors_That_Influence_Offshore_Outsourcing_Decision_of_Application_Maintenance/24015993CC BY 4.0info:eu-repo/semantics/openAccessoai:figshare.com:article/240159932020-10-07T00:00:00Z |
| spellingShingle | Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance Hanif Ur Rahman (16869993) Information and computing sciences Software engineering Outsourcing Maintenance engineering Bibliographies Systematics Software maintenance Application maintenance Critical success factors Influencing factors Offshoring Outsourcing decisions |
| status_str | publishedVersion |
| title | Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance |
| title_full | Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance |
| title_fullStr | Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance |
| title_full_unstemmed | Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance |
| title_short | Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance |
| title_sort | Analyzing Factors That Influence Offshore Outsourcing Decision of Application Maintenance |
| topic | Information and computing sciences Software engineering Outsourcing Maintenance engineering Bibliographies Systematics Software maintenance Application maintenance Critical success factors Influencing factors Offshoring Outsourcing decisions |