Descriptive Statistics for NPS.

<div><p>The Net Promoter Score (NPS) is a widely used key performance indicator (KPI) for measuring customer loyalty and guiding customer-centric strategies. While customer trust has been identified as an important influencing factor for NPS, existing research treats trust as a unidimens...

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Bibliographic Details
Main Author:	Vanessa Gabriela Yarza Navarro-Schär (22566769) (author)
Other Authors:	Eric Eller (22566772) (author), Marco Schulz (22566775) (author), Eva Lermer (5244206) (author)
Published:	2025
Subjects:	Science Policy Biological Sciences not elsewhere classified important influencing factor financial services sector customers &# 8217 derived dimensions alongside various trust components uniform trust impact trust component effects trust &# 8211 specific trust components specific trust dimensions high customer trust customer advocacy behaviors promoting customer loyalty measuring customer loyalty higher nps quantiles trust dimensions customer trust customer loyalty conditional trust advocacy levels loyalty outcomes guiding customer xlink "> unidimensional construct theoretical gap study addresses split analysis revealing instead results indicate results demonstrate providing empirically nps ratings nps distribution nps correlation joint interests grounded guidance employing median differentiated pattern contradicting assumptions continuity emerged centric strategies 6 ). 25th percentile
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Descriptive Statistics for NPS.

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