Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda
—Studies on Chatbot adoption are gaining traction across different fields. Previous studies have outlined several drivers of Chatbot adoption through the lenses of various tech nology adoption theories. However, these studies have not been thoroughlyreviewedandsynthesized.Therefore,thisarticleaimsto...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | , |
| منشور في: |
2023
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://bspace.buid.ac.ae/handle/1234/3006 https://doi.org/10.1109/TEM.2023.3298360. |
| الوسوم: |
إضافة وسم
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| _version_ | 1862980612082630656 |
|---|---|
| author | Alsharhan , Abdulla |
| author2 | Al-Emran, Mostafa Shaalan, Khaled |
| author2_role | author author |
| author_facet | Alsharhan , Abdulla Al-Emran, Mostafa Shaalan, Khaled |
| author_role | author |
| dc.creator.none.fl_str_mv | Alsharhan , Abdulla Al-Emran, Mostafa Shaalan, Khaled |
| dc.date.none.fl_str_mv | 2023 2025-05-13T15:07:12Z 2025-05-13T15:07:12Z |
| dc.identifier.none.fl_str_mv | Alsharhan, A., Al-Emran, M. and Shaalan, K. (2024) “Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda,” IEEE Transactions on Engineering Management, 71, pp. 10232–10244. 0018-9391, 0018-9391 https://bspace.buid.ac.ae/handle/1234/3006 https://doi.org/10.1109/TEM.2023.3298360. |
| dc.language.none.fl_str_mv | en |
| dc.publisher.none.fl_str_mv | IEEE |
| dc.relation.none.fl_str_mv | IEEE Transactions on Engineering Managementv71 (2024): 10232-10244 |
| dc.subject.none.fl_str_mv | Adoption, Chatbot, factors, generative artificial intelligence (AI), systematic review, technology adoption theories. |
| dc.title.none.fl_str_mv | Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda |
| dc.type.none.fl_str_mv | Article |
| description | —Studies on Chatbot adoption are gaining traction across different fields. Previous studies have outlined several drivers of Chatbot adoption through the lenses of various tech nology adoption theories. However, these studies have not been thoroughlyreviewedandsynthesized.Therefore,thisarticleaimsto analyzethetechnologyadoptiontheories,antecedents,moderators, domains, methodologies, and participants through a multiperspec tive viewpoint. Out of 3942 studies collected, 219 studies were ana lyzed. The main findings indicated that the technology acceptance model, social presence theory, and computers are social actors are the main dominant theories in explaining Chatbot adoption. MoststudiesfocusedonexaminingtheusageintentionofChatbots, with limited investigations on actual use and continuous intention. Nearly 63% of the analyzed studies did not employ moderators, andthose that did tend to do so mostfrequently focused on gender, Chatbot/technical experience, andage.Thisarticle presents afresh viewpoint that deepens our understanding of Chatbot adoption and proposes several agendas for future research. The agenda incorporates research directions for Chatbots adoption in general and generative artificial intelligence in specific. It also offers sev eral theoretical contributions and provides relevant information to Chatbot developers, decision-makers, practitioners, IT vendors, and policymakers. |
| id | budr_21de1b34d2ddacdfd22d55314df0175a |
| identifier_str_mv | Alsharhan, A., Al-Emran, M. and Shaalan, K. (2024) “Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda,” IEEE Transactions on Engineering Management, 71, pp. 10232–10244. 0018-9391, 0018-9391 |
| language_invalid_str_mv | en |
| network_acronym_str | budr |
| network_name_str | The British University in Dubai repository |
| oai_identifier_str | oai:bspace.buid.ac.ae:1234/3006 |
| publishDate | 2023 |
| publisher.none.fl_str_mv | IEEE |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Chatbot Adoption: A Multiperspective Systematic Review and Future Research AgendaAlsharhan , AbdullaAl-Emran, MostafaShaalan, KhaledAdoption, Chatbot, factors, generative artificial intelligence (AI), systematic review, technology adoption theories.—Studies on Chatbot adoption are gaining traction across different fields. Previous studies have outlined several drivers of Chatbot adoption through the lenses of various tech nology adoption theories. However, these studies have not been thoroughlyreviewedandsynthesized.Therefore,thisarticleaimsto analyzethetechnologyadoptiontheories,antecedents,moderators, domains, methodologies, and participants through a multiperspec tive viewpoint. Out of 3942 studies collected, 219 studies were ana lyzed. The main findings indicated that the technology acceptance model, social presence theory, and computers are social actors are the main dominant theories in explaining Chatbot adoption. MoststudiesfocusedonexaminingtheusageintentionofChatbots, with limited investigations on actual use and continuous intention. Nearly 63% of the analyzed studies did not employ moderators, andthose that did tend to do so mostfrequently focused on gender, Chatbot/technical experience, andage.Thisarticle presents afresh viewpoint that deepens our understanding of Chatbot adoption and proposes several agendas for future research. The agenda incorporates research directions for Chatbots adoption in general and generative artificial intelligence in specific. It also offers sev eral theoretical contributions and provides relevant information to Chatbot developers, decision-makers, practitioners, IT vendors, and policymakers.IEEE2025-05-13T15:07:12Z2025-05-13T15:07:12Z2023ArticleAlsharhan, A., Al-Emran, M. and Shaalan, K. (2024) “Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda,” IEEE Transactions on Engineering Management, 71, pp. 10232–10244.0018-9391, 0018-9391https://bspace.buid.ac.ae/handle/1234/3006https://doi.org/10.1109/TEM.2023.3298360.enIEEE Transactions on Engineering Managementv71 (2024): 10232-10244oai:bspace.buid.ac.ae:1234/30062025-05-13T15:11:10Z |
| spellingShingle | Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda Alsharhan , Abdulla Adoption, Chatbot, factors, generative artificial intelligence (AI), systematic review, technology adoption theories. |
| title | Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda |
| title_full | Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda |
| title_fullStr | Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda |
| title_full_unstemmed | Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda |
| title_short | Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda |
| title_sort | Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda |
| topic | Adoption, Chatbot, factors, generative artificial intelligence (AI), systematic review, technology adoption theories. |
| url | https://bspace.buid.ac.ae/handle/1234/3006 https://doi.org/10.1109/TEM.2023.3298360. |