Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda
—Studies on Chatbot adoption are gaining traction across different fields. Previous studies have outlined several drivers of Chatbot adoption through the lenses of various tech nology adoption theories. However, these studies have not been thoroughlyreviewedandsynthesized.Therefore,thisarticleaimsto...
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2023
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| Online Access: | https://bspace.buid.ac.ae/handle/1234/3006 https://doi.org/10.1109/TEM.2023.3298360. |
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