Improving Healthcare Services by Quality Function Deployment (QFD)
The tools of the Total Quality Management (TQM) have gained high importance due to increasing competitions in the healthcare industry. As a selling approach needs to be based on management assurance, this has to be applied hospital-wide with a systematic approach for the continuous quality improveme...
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2016
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| Online Access: | http://bspace.buid.ac.ae/handle/1234/936 |
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