Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries
The growth of energy service company (ESCO) markets in the private sector is restricted by a fragmented and highly uncertain market and by customers who are often unknowledgeable and unwilling. This study explores the potential role of utility companies as intermediaries in connecting supply-side ES...
محفوظ في:
| المؤلف الرئيسي: | |
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| منشور في: |
2021
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| الوصول للمادة أونلاين: | https://bspace.buid.ac.ae/handle/1234/3521 |
| الوسوم: |
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| _version_ | 1862980618557587456 |
|---|---|
| author | Badi, Sulafa |
| author_facet | Badi, Sulafa |
| author_role | author |
| dc.creator.none.fl_str_mv | Badi, Sulafa |
| dc.date.none.fl_str_mv | 2021-07-16 2026-01-22T07:54:21Z |
| dc.identifier.none.fl_str_mv | https://bspace.buid.ac.ae/handle/1234/3521 |
| dc.language.none.fl_str_mv | en_US |
| dc.title.none.fl_str_mv | Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries |
| dc.type.none.fl_str_mv | Article |
| description | The growth of energy service company (ESCO) markets in the private sector is restricted by a fragmented and highly uncertain market and by customers who are often unknowledgeable and unwilling. This study explores the potential role of utility companies as intermediaries in connecting supply-side ESCOs with potential demand-side cus tomers in a manner that ensures customer satisfac tion. The paper adopts a customer-centric, service dominant logic perspective to examine how a utility company facilitates value co-creation in an in-depth case study of an extensive retrofit programme in the Emirate of Sharjah, United Arab Emirates. The find ings underline several value co-creation roles associ ated with the utility company intermediary, notably relationship-enabling, communication-enabling and knowledge-enabling roles. We conclude with recom mendations on how utility companies can facilitate the co-creation of value at the ESCO–customer inter face and, hence, support the development of ESCO markets towards decarbonising the built environment. |
| id | budr_48e66c31d470d8a65fe3d9ee407f38bc |
| language_invalid_str_mv | en_US |
| network_acronym_str | budr |
| network_name_str | The British University in Dubai repository |
| oai_identifier_str | oai:bspace.buid.ac.ae:1234/3521 |
| publishDate | 2021 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Facilitating ESCO market development through value co‑creation: role of utility sector intermediariesBadi, SulafaThe growth of energy service company (ESCO) markets in the private sector is restricted by a fragmented and highly uncertain market and by customers who are often unknowledgeable and unwilling. This study explores the potential role of utility companies as intermediaries in connecting supply-side ESCOs with potential demand-side cus tomers in a manner that ensures customer satisfac tion. The paper adopts a customer-centric, service dominant logic perspective to examine how a utility company facilitates value co-creation in an in-depth case study of an extensive retrofit programme in the Emirate of Sharjah, United Arab Emirates. The find ings underline several value co-creation roles associ ated with the utility company intermediary, notably relationship-enabling, communication-enabling and knowledge-enabling roles. We conclude with recom mendations on how utility companies can facilitate the co-creation of value at the ESCO–customer inter face and, hence, support the development of ESCO markets towards decarbonising the built environment.2026-01-22T07:54:21Z2021-07-16Articlehttps://bspace.buid.ac.ae/handle/1234/3521en_USoai:bspace.buid.ac.ae:1234/35212026-01-29T14:36:59Z |
| spellingShingle | Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries Badi, Sulafa |
| title | Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries |
| title_full | Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries |
| title_fullStr | Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries |
| title_full_unstemmed | Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries |
| title_short | Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries |
| title_sort | Facilitating ESCO market development through value co‑creation: role of utility sector intermediaries |
| url | https://bspace.buid.ac.ae/handle/1234/3521 |