Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review
Conversational technologies are transforming the landscape of human-machine interaction. Chatbots are increasingly being used in several domains to substitute human agents in performing tasks, answering questions, giving advice, and providing social and emotional support. Therefore, improving user s...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | , |
| منشور في: |
2022
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| الوصول للمادة أونلاين: | https://bspace.buid.ac.ae/handle/1234/2797 https://doi.org/10.1155/2022/9601630. |
| الوسوم: |
إضافة وسم
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| _version_ | 1862980617603383296 |
|---|---|
| author | Bilquise , Ghazala |
| author2 | Ibrahim, Samar Shaalan, Khaled |
| author2_role | author author |
| author_facet | Bilquise , Ghazala Ibrahim, Samar Shaalan, Khaled |
| author_role | author |
| dc.creator.none.fl_str_mv | Bilquise , Ghazala Ibrahim, Samar Shaalan, Khaled |
| dc.date.none.fl_str_mv | 2022 2025-02-11T04:52:30Z 2025-02-11T04:52:30Z |
| dc.identifier.none.fl_str_mv | Ghazala Bilquise, Samar Ibrahim and Khaled Shaalan (2022) “Emotionally Intelligent Chatbots: A Systematic Literature Review,” Human Behavior and Emerging Technologies, 2022. https://bspace.buid.ac.ae/handle/1234/2797 https://doi.org/10.1155/2022/9601630. |
| dc.language.none.fl_str_mv | en |
| dc.publisher.none.fl_str_mv | Wiley Online Library |
| dc.relation.none.fl_str_mv | Human Behavior and Emerging Technologiesv2022 (20220101) |
| dc.title.none.fl_str_mv | Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review |
| dc.type.none.fl_str_mv | Article |
| description | Conversational technologies are transforming the landscape of human-machine interaction. Chatbots are increasingly being used in several domains to substitute human agents in performing tasks, answering questions, giving advice, and providing social and emotional support. Therefore, improving user satisfaction with these technologies is imperative for their successful integration. Researchers are leveraging Artificial Intelligence (AI) and Natural Language Processing (NLP) techniques to impart emotional intelligence capabilities in chatbots. This study provides a systematic review of research on developing emotionally intelligent chatbots. We employ a systematic approach to gather and analyze 42 articles published in the last decade. The review is aimed at providing a comprehensive analysis of past research to discover the problems addressed, the techniques used, and the evaluation measures employed by studies in embedding emotion in chatbot conversations. The study’s findings reveal that most studies are based on an open-domain generative chatbot architecture. Researchers mainly address the issue of accurately detecting the user’s emotion and generating emotionally relevant responses. Nearly 57% of the studies use an enhanced Seq2Seq encoding and decoding of the input of the conversational model. Almost all the studies use both the automatic and manual evaluation measures to evaluate the chatbots, with the BLEU measure being the most popular method for objective evaluation. |
| id | budr_4ce76ba55fdaf428bd1772f8e6a60ef2 |
| identifier_str_mv | Ghazala Bilquise, Samar Ibrahim and Khaled Shaalan (2022) “Emotionally Intelligent Chatbots: A Systematic Literature Review,” Human Behavior and Emerging Technologies, 2022. |
| language_invalid_str_mv | en |
| network_acronym_str | budr |
| network_name_str | The British University in Dubai repository |
| oai_identifier_str | oai:bspace.buid.ac.ae:1234/2797 |
| publishDate | 2022 |
| publisher.none.fl_str_mv | Wiley Online Library |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
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| spelling | Review Article Emotionally Intelligent Chatbots: A Systematic Literature ReviewBilquise , GhazalaIbrahim, SamarShaalan, KhaledConversational technologies are transforming the landscape of human-machine interaction. Chatbots are increasingly being used in several domains to substitute human agents in performing tasks, answering questions, giving advice, and providing social and emotional support. Therefore, improving user satisfaction with these technologies is imperative for their successful integration. Researchers are leveraging Artificial Intelligence (AI) and Natural Language Processing (NLP) techniques to impart emotional intelligence capabilities in chatbots. This study provides a systematic review of research on developing emotionally intelligent chatbots. We employ a systematic approach to gather and analyze 42 articles published in the last decade. The review is aimed at providing a comprehensive analysis of past research to discover the problems addressed, the techniques used, and the evaluation measures employed by studies in embedding emotion in chatbot conversations. The study’s findings reveal that most studies are based on an open-domain generative chatbot architecture. Researchers mainly address the issue of accurately detecting the user’s emotion and generating emotionally relevant responses. Nearly 57% of the studies use an enhanced Seq2Seq encoding and decoding of the input of the conversational model. Almost all the studies use both the automatic and manual evaluation measures to evaluate the chatbots, with the BLEU measure being the most popular method for objective evaluation.Wiley Online Library2025-02-11T04:52:30Z2025-02-11T04:52:30Z2022ArticleGhazala Bilquise, Samar Ibrahim and Khaled Shaalan (2022) “Emotionally Intelligent Chatbots: A Systematic Literature Review,” Human Behavior and Emerging Technologies, 2022.https://bspace.buid.ac.ae/handle/1234/2797https://doi.org/10.1155/2022/9601630.enHuman Behavior and Emerging Technologiesv2022 (20220101)oai:bspace.buid.ac.ae:1234/27972026-01-29T15:04:22Z |
| spellingShingle | Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review Bilquise , Ghazala |
| title | Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review |
| title_full | Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review |
| title_fullStr | Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review |
| title_full_unstemmed | Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review |
| title_short | Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review |
| title_sort | Review Article Emotionally Intelligent Chatbots: A Systematic Literature Review |
| url | https://bspace.buid.ac.ae/handle/1234/2797 https://doi.org/10.1155/2022/9601630. |