The effects of Organisational Ambidexterity and New Public Management on Public Sector Service Quality through Service Innovation
Public sector organisations in the Sultanate of Oman are still perceived to lag behind the private sector and are facing intense pressure to deliver the needed quality service. This sector is inflexible and lacks the dynamism to serve at its full extent. Moreover, the bureaucratic structure of the p...
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2020
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| Online Access: | https://bspace.buid.ac.ae/handle/1234/1959 |
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