Enablers & Barriers to AI Adopting in Public Services

With the new route many organizations in the UAE are taking, Artificial Intelligence has become one of the trendiest approaches to adopt in the region. Companies are competing to become smart and fully automated, services provided have been shifted to be served using smart systems and applications t...

وصف كامل

محفوظ في:
التفاصيل البيبلوغرافية
المؤلف الرئيسي: Aljneibi, Amel Abdalla (author)
منشور في: 2020
الموضوعات:
الوصول للمادة أونلاين:https://bspace.buid.ac.ae/handle/1234/1675
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author Aljneibi, Amel Abdalla
author_facet Aljneibi, Amel Abdalla
author_role author
dc.creator.none.fl_str_mv Aljneibi, Amel Abdalla
dc.date.none.fl_str_mv 2020-11-02T11:11:22Z
2020-11-02T11:11:22Z
2020-03
dc.format.none.fl_str_mv application/pdf
dc.identifier.none.fl_str_mv https://bspace.buid.ac.ae/handle/1234/1675
dc.language.none.fl_str_mv en
dc.publisher.none.fl_str_mv The British University in Dubai (BUiD)
dc.subject.none.fl_str_mv enabler
barriers
United Arab Emirates (UAE)
Artificial Intelligence (AI)
public services
dc.title.none.fl_str_mv Enablers & Barriers to AI Adopting in Public Services
العوامل المساعدة و المعوقات لعملية تبني الذكاء الإصطناعي في الخدمات العامة
dc.type.none.fl_str_mv Dissertation
description With the new route many organizations in the UAE are taking, Artificial Intelligence has become one of the trendiest approaches to adopt in the region. Companies are competing to become smart and fully automated, services provided have been shifted to be served using smart systems and applications that saved both organizations and customers a lot of time. Thus, this dissertation will selectively investigate and discuss the enablers and barriers of AI adoption in public services. It aims to show the relationship between AI adoption and services’ quality, additionally, it will discuss the popular factors that can enable and prevent organizations to adopting AI from discussion of combination of both secondary and primary data. Consequently, from the interviews conducted with different organizations who are already using AI systems and applications, many themes and topics have emerged that discuss the benefits of AI and what kind of challenges organizations dealt or dealing with in order to shift to automation. Last of all, a set of practices that are considered crucial but overlooked by many organizations will be represented to discuss its importance when taking the first steps to AI adoption.
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network_name_str The British University in Dubai repository
oai_identifier_str oai:bspace.buid.ac.ae:1234/1675
publishDate 2020
publisher.none.fl_str_mv The British University in Dubai (BUiD)
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spelling Enablers & Barriers to AI Adopting in Public Servicesالعوامل المساعدة و المعوقات لعملية تبني الذكاء الإصطناعي في الخدمات العامةAljneibi, Amel AbdallaenablerbarriersUnited Arab Emirates (UAE)Artificial Intelligence (AI)public servicesWith the new route many organizations in the UAE are taking, Artificial Intelligence has become one of the trendiest approaches to adopt in the region. Companies are competing to become smart and fully automated, services provided have been shifted to be served using smart systems and applications that saved both organizations and customers a lot of time. Thus, this dissertation will selectively investigate and discuss the enablers and barriers of AI adoption in public services. It aims to show the relationship between AI adoption and services’ quality, additionally, it will discuss the popular factors that can enable and prevent organizations to adopting AI from discussion of combination of both secondary and primary data. Consequently, from the interviews conducted with different organizations who are already using AI systems and applications, many themes and topics have emerged that discuss the benefits of AI and what kind of challenges organizations dealt or dealing with in order to shift to automation. Last of all, a set of practices that are considered crucial but overlooked by many organizations will be represented to discuss its importance when taking the first steps to AI adoption.The British University in Dubai (BUiD)2020-11-02T11:11:22Z2020-11-02T11:11:22Z2020-03Dissertationapplication/pdfhttps://bspace.buid.ac.ae/handle/1234/1675enoai:bspace.buid.ac.ae:1234/16752021-09-20T08:44:27Z
spellingShingle Enablers & Barriers to AI Adopting in Public Services
Aljneibi, Amel Abdalla
enabler
barriers
United Arab Emirates (UAE)
Artificial Intelligence (AI)
public services
title Enablers & Barriers to AI Adopting in Public Services
title_full Enablers & Barriers to AI Adopting in Public Services
title_fullStr Enablers & Barriers to AI Adopting in Public Services
title_full_unstemmed Enablers & Barriers to AI Adopting in Public Services
title_short Enablers & Barriers to AI Adopting in Public Services
title_sort Enablers & Barriers to AI Adopting in Public Services
topic enabler
barriers
United Arab Emirates (UAE)
Artificial Intelligence (AI)
public services
url https://bspace.buid.ac.ae/handle/1234/1675