Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector
This research aims at evaluating the effectiveness of the EFQM Excellence Model in cultural-social development organisations of Abu Dhabi government sector. The study provides an overview of how organisational excellence concept was developed as a Total Quality Management framework and then examines...
محفوظ في:
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| مؤلفون آخرون: | |
| منشور في: |
2011
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://bspace.buid.ac.ae/handle/1234/326 |
| الوسوم: |
إضافة وسم
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| _version_ | 1862980611732406272 |
|---|---|
| author | Al Ameri, Salma Abdulla Lahej |
| author2 | Professor Mohammed Dulaimi |
| author2_role | author |
| author_facet | Al Ameri, Salma Abdulla Lahej Professor Mohammed Dulaimi |
| author_role | author |
| dc.creator.none.fl_str_mv | Al Ameri, Salma Abdulla Lahej Professor Mohammed Dulaimi |
| dc.date.none.fl_str_mv | 2011-03 2013-07-22T06:56:31Z 2013-07-22T06:56:31Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | 70105 http://bspace.buid.ac.ae/handle/1234/326 |
| dc.language.none.fl_str_mv | en |
| dc.publisher.none.fl_str_mv | The British University in Dubai (BUiD) |
| dc.subject.none.fl_str_mv | organisational excellence cultural-social development organisations government sector United Arab Emirates (UAE) EFQM excellence model Total Quality Management (TQM) performance |
| dc.title.none.fl_str_mv | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector |
| dc.type.none.fl_str_mv | Dissertation |
| description | This research aims at evaluating the effectiveness of the EFQM Excellence Model in cultural-social development organisations of Abu Dhabi government sector. The study provides an overview of how organisational excellence concept was developed as a Total Quality Management framework and then examines its applicability to various sectors and/or organisations. Data collection is done through investigating three case studies quality initiatives profiles and conducting interviews with staff of different career levels in order to examine the EFQM excellence model‟s implementation process comprehensively. The study results show that different level of experience in quality practice among the three cases affects their competency in using the model accurately. The study concludes that the model‟s criteria can be effective in measuring the intangible performance of the case study organisations. However, the deficiency found in achieving excellence through identifying areas of strengths and weaknesses and through taking appropriate action plans based on model‟s application is the result of improper implementation and self-assessment process, unclear stakeholders‟ identification, lack of knowledge and finally poor communication across different departments. The research recommends that the EFQM Excellence Model can contribute effectively in performance improvement if an organisation prepares for pre-assessment requirements, selects a suitable self-assessment approach, incorporates the implementation process and puts more time and resources in training and learning opportunities. |
| id | budr_9dab35f1d2136a729000da70233c3018 |
| identifier_str_mv | 70105 |
| language_invalid_str_mv | en |
| network_acronym_str | budr |
| network_name_str | The British University in Dubai repository |
| oai_identifier_str | oai:bspace.buid.ac.ae:1234/326 |
| publishDate | 2011 |
| publisher.none.fl_str_mv | The British University in Dubai (BUiD) |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sectorAl Ameri, Salma Abdulla LahejProfessor Mohammed Dulaimiorganisational excellencecultural-social development organisationsgovernment sectorUnited Arab Emirates (UAE)EFQM excellence modelTotal Quality Management (TQM)performanceThis research aims at evaluating the effectiveness of the EFQM Excellence Model in cultural-social development organisations of Abu Dhabi government sector. The study provides an overview of how organisational excellence concept was developed as a Total Quality Management framework and then examines its applicability to various sectors and/or organisations. Data collection is done through investigating three case studies quality initiatives profiles and conducting interviews with staff of different career levels in order to examine the EFQM excellence model‟s implementation process comprehensively. The study results show that different level of experience in quality practice among the three cases affects their competency in using the model accurately. The study concludes that the model‟s criteria can be effective in measuring the intangible performance of the case study organisations. However, the deficiency found in achieving excellence through identifying areas of strengths and weaknesses and through taking appropriate action plans based on model‟s application is the result of improper implementation and self-assessment process, unclear stakeholders‟ identification, lack of knowledge and finally poor communication across different departments. The research recommends that the EFQM Excellence Model can contribute effectively in performance improvement if an organisation prepares for pre-assessment requirements, selects a suitable self-assessment approach, incorporates the implementation process and puts more time and resources in training and learning opportunities.The British University in Dubai (BUiD)2013-07-22T06:56:31Z2013-07-22T06:56:31Z2011-03Dissertationapplication/pdf70105http://bspace.buid.ac.ae/handle/1234/326enoai:bspace.buid.ac.ae:1234/3262021-10-27T12:21:35Z |
| spellingShingle | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector Al Ameri, Salma Abdulla Lahej organisational excellence cultural-social development organisations government sector United Arab Emirates (UAE) EFQM excellence model Total Quality Management (TQM) performance |
| title | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector |
| title_full | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector |
| title_fullStr | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector |
| title_full_unstemmed | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector |
| title_short | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector |
| title_sort | Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector |
| topic | organisational excellence cultural-social development organisations government sector United Arab Emirates (UAE) EFQM excellence model Total Quality Management (TQM) performance |
| url | http://bspace.buid.ac.ae/handle/1234/326 |