Grievance handling in Egyptian hotels and travel agencies
The literature on grievance handling is a highly developed body of work. Yet, findings on the most effective means of conflict management remain inconclusive. To address this gap, the current study adopts a novel fuzzy-set configuration approach using a sample of 857 employees in Egyptian tourism an...
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2019
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| Online Access: | https://bspace.buid.ac.ae/handle/1234/3293 |
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