Bilingual AI-Driven Chatbot for Academic Advising
Conversational technologies are revolutionizing how organizations communicate with people, thereby raising quick responses and constant availability expectations. Students often have queries about the institutional and academic policies and procedures, academic progression, activities, and more in a...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | , |
| منشور في: |
2022
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://bspace.buid.ac.ae/handle/1234/3020 https://doi.org/10.14569/IJACSA.2022.0130808. |
| الوسوم: |
إضافة وسم
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| _version_ | 1862980614661079040 |
|---|---|
| author | Bilquise, Ghazala |
| author2 | Ibrahim, Samar Shaalan, Khaled |
| author2_role | author author |
| author_facet | Bilquise, Ghazala Ibrahim, Samar Shaalan, Khaled |
| author_role | author |
| dc.creator.none.fl_str_mv | Bilquise, Ghazala Ibrahim, Samar Shaalan, Khaled |
| dc.date.none.fl_str_mv | 2022 2025-05-14T10:02:46Z 2025-05-14T10:02:46Z |
| dc.identifier.none.fl_str_mv | Bilquise, G., Ibrahim, S. and Shaalan, K. (2022) “Bilingual AI-Driven Chatbot for Academic Advising,” International Journal of Advanced Computer Science and Applications, 13(8), p. n/a. 2158-107X https://bspace.buid.ac.ae/handle/1234/3020 https://doi.org/10.14569/IJACSA.2022.0130808. |
| dc.language.none.fl_str_mv | en |
| dc.publisher.none.fl_str_mv | (IJACSA) International Journal of Advanced Computer Science and Applications, |
| dc.relation.none.fl_str_mv | International Journal of Advanced Computer Science and Applicationsv13 n8 (2022): n/a |
| dc.subject.none.fl_str_mv | Chatbot; conversational agent; academic advising; natural language processing; deep learning; bilingual English Arabic |
| dc.title.none.fl_str_mv | Bilingual AI-Driven Chatbot for Academic Advising |
| dc.type.none.fl_str_mv | Article |
| description | Conversational technologies are revolutionizing how organizations communicate with people, thereby raising quick responses and constant availability expectations. Students often have queries about the institutional and academic policies and procedures, academic progression, activities, and more in an academic environment. In reality, the student services team and the academic advisors are overwhelmed with several queries that they cannot provide instant responses to, resulting in dissatisfaction with services. Our study leverages Artificial Intelligence and Natural Language processing technologies to build a bilingual chatbot that interacts with students in the English and Arabic languages. The conversational agent is built in Python and designed for students to support advising-related queries. We use a purpose-built domain-specific corpus consisting of the common questions advisors receive from students and their responses as the chatbots knowledge base. The chatbot engine determines the user intent by processing the input and retrieves the most appropriate response that matches the intent with an accuracy of 80% in English and 75% in Arabic. We also evaluated the chatbot interface by conducting field experiments with students to test the accuracy of the chatbot with real-time input and test the application interface. |
| id | budr_bd32be81f67aa6e4c109e173a8b6c59b |
| identifier_str_mv | Bilquise, G., Ibrahim, S. and Shaalan, K. (2022) “Bilingual AI-Driven Chatbot for Academic Advising,” International Journal of Advanced Computer Science and Applications, 13(8), p. n/a. 2158-107X |
| language_invalid_str_mv | en |
| network_acronym_str | budr |
| network_name_str | The British University in Dubai repository |
| oai_identifier_str | oai:bspace.buid.ac.ae:1234/3020 |
| publishDate | 2022 |
| publisher.none.fl_str_mv | (IJACSA) International Journal of Advanced Computer Science and Applications, |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Bilingual AI-Driven Chatbot for Academic AdvisingBilquise, GhazalaIbrahim, SamarShaalan, KhaledChatbot; conversational agent; academic advising; natural language processing; deep learning; bilingual English ArabicConversational technologies are revolutionizing how organizations communicate with people, thereby raising quick responses and constant availability expectations. Students often have queries about the institutional and academic policies and procedures, academic progression, activities, and more in an academic environment. In reality, the student services team and the academic advisors are overwhelmed with several queries that they cannot provide instant responses to, resulting in dissatisfaction with services. Our study leverages Artificial Intelligence and Natural Language processing technologies to build a bilingual chatbot that interacts with students in the English and Arabic languages. The conversational agent is built in Python and designed for students to support advising-related queries. We use a purpose-built domain-specific corpus consisting of the common questions advisors receive from students and their responses as the chatbots knowledge base. The chatbot engine determines the user intent by processing the input and retrieves the most appropriate response that matches the intent with an accuracy of 80% in English and 75% in Arabic. We also evaluated the chatbot interface by conducting field experiments with students to test the accuracy of the chatbot with real-time input and test the application interface.(IJACSA) International Journal of Advanced Computer Science and Applications,2025-05-14T10:02:46Z2025-05-14T10:02:46Z2022ArticleBilquise, G., Ibrahim, S. and Shaalan, K. (2022) “Bilingual AI-Driven Chatbot for Academic Advising,” International Journal of Advanced Computer Science and Applications, 13(8), p. n/a.2158-107Xhttps://bspace.buid.ac.ae/handle/1234/3020https://doi.org/10.14569/IJACSA.2022.0130808.enInternational Journal of Advanced Computer Science and Applicationsv13 n8 (2022): n/aoai:bspace.buid.ac.ae:1234/30202025-05-14T10:07:10Z |
| spellingShingle | Bilingual AI-Driven Chatbot for Academic Advising Bilquise, Ghazala Chatbot; conversational agent; academic advising; natural language processing; deep learning; bilingual English Arabic |
| title | Bilingual AI-Driven Chatbot for Academic Advising |
| title_full | Bilingual AI-Driven Chatbot for Academic Advising |
| title_fullStr | Bilingual AI-Driven Chatbot for Academic Advising |
| title_full_unstemmed | Bilingual AI-Driven Chatbot for Academic Advising |
| title_short | Bilingual AI-Driven Chatbot for Academic Advising |
| title_sort | Bilingual AI-Driven Chatbot for Academic Advising |
| topic | Chatbot; conversational agent; academic advising; natural language processing; deep learning; bilingual English Arabic |
| url | https://bspace.buid.ac.ae/handle/1234/3020 https://doi.org/10.14569/IJACSA.2022.0130808. |