Balanced scorecard in the hospitality and tourism industry: Past, present and future
After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large number of professional events devoted to it. However, there is little researc...
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| Format: | article |
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2020
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| Online Access: | http://dx.doi.org/10.1016/j.ijhm.2020.102656 https://www.sciencedirect.com/science/article/pii/S0278431920302085 http://hdl.handle.net/10576/41526 |
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| _version_ | 1857415085171933184 |
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| author | Tahniyath, Fatima |
| author2 | Elbanna, Saïd |
| author2_role | author |
| author_facet | Tahniyath, Fatima Elbanna, Saïd |
| author_role | author |
| dc.creator.none.fl_str_mv | Tahniyath, Fatima Elbanna, Saïd |
| dc.date.none.fl_str_mv | 2020-10 2023-03-30T08:39:41Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://dx.doi.org/10.1016/j.ijhm.2020.102656 Fatima, T., & Elbanna, S. (2020). Balanced scorecard in the hospitality and tourism industry: Past, present and future. International Journal of hospitality management, 91, 102656. 0278-4319 https://www.sciencedirect.com/science/article/pii/S0278431920302085 http://hdl.handle.net/10576/41526 1-18 91 1873-4693 |
| dc.language.none.fl_str_mv | en |
| dc.publisher.none.fl_str_mv | Elsevier Ltd |
| dc.rights.none.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Balanced scorecard Literature review Performance measurement Strategic management Sustainability |
| dc.title.none.fl_str_mv | Balanced scorecard in the hospitality and tourism industry: Past, present and future |
| dc.type.none.fl_str_mv | Article info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/article |
| description | After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large number of professional events devoted to it. However, there is little research on BSC in the hospitality and tourism industry. This study aims to contribute towards filling this significant gap through studying 106 top-ranked journal articles on BSC, of which 37 belong to the hospitality and tourism industry. In so doing, the study highlights the research focus that has been placed so far on BSC and examines its trends and the relationships amongst its perspectives. It also provides valuable input to identify gaps currently impeding BSC development in the hospitality and tourism industry, recommends future research opportunities intended to improve understanding and practice of BSC along with building up on emerging research topics like sustainable tourism and new tourism management. |
| eu_rights_str_mv | openAccess |
| format | article |
| id | qu_13228f2056178bd4a3c0670b99fd70f3 |
| identifier_str_mv | Fatima, T., & Elbanna, S. (2020). Balanced scorecard in the hospitality and tourism industry: Past, present and future. International Journal of hospitality management, 91, 102656. 0278-4319 1-18 91 1873-4693 |
| language_invalid_str_mv | en |
| network_acronym_str | qu |
| network_name_str | Qatar University repository |
| oai_identifier_str | oai:qspace.qu.edu.qa:10576/41526 |
| publishDate | 2020 |
| publisher.none.fl_str_mv | Elsevier Ltd |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| spelling | Balanced scorecard in the hospitality and tourism industry: Past, present and futureTahniyath, FatimaElbanna, SaïdBalanced scorecardLiterature reviewPerformance measurementStrategic managementSustainabilityAfter its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large number of professional events devoted to it. However, there is little research on BSC in the hospitality and tourism industry. This study aims to contribute towards filling this significant gap through studying 106 top-ranked journal articles on BSC, of which 37 belong to the hospitality and tourism industry. In so doing, the study highlights the research focus that has been placed so far on BSC and examines its trends and the relationships amongst its perspectives. It also provides valuable input to identify gaps currently impeding BSC development in the hospitality and tourism industry, recommends future research opportunities intended to improve understanding and practice of BSC along with building up on emerging research topics like sustainable tourism and new tourism management.Open Access funding provided by the Qatar National Library.Elsevier Ltd2023-03-30T08:39:41Z2020-10Articleinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://dx.doi.org/10.1016/j.ijhm.2020.102656Fatima, T., & Elbanna, S. (2020). Balanced scorecard in the hospitality and tourism industry: Past, present and future. International Journal of hospitality management, 91, 102656.0278-4319https://www.sciencedirect.com/science/article/pii/S0278431920302085http://hdl.handle.net/10576/415261-18911873-4693enhttp://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:qspace.qu.edu.qa:10576/415262024-07-23T13:52:53Z |
| spellingShingle | Balanced scorecard in the hospitality and tourism industry: Past, present and future Tahniyath, Fatima Balanced scorecard Literature review Performance measurement Strategic management Sustainability |
| status_str | publishedVersion |
| title | Balanced scorecard in the hospitality and tourism industry: Past, present and future |
| title_full | Balanced scorecard in the hospitality and tourism industry: Past, present and future |
| title_fullStr | Balanced scorecard in the hospitality and tourism industry: Past, present and future |
| title_full_unstemmed | Balanced scorecard in the hospitality and tourism industry: Past, present and future |
| title_short | Balanced scorecard in the hospitality and tourism industry: Past, present and future |
| title_sort | Balanced scorecard in the hospitality and tourism industry: Past, present and future |
| topic | Balanced scorecard Literature review Performance measurement Strategic management Sustainability |
| url | http://dx.doi.org/10.1016/j.ijhm.2020.102656 https://www.sciencedirect.com/science/article/pii/S0278431920302085 http://hdl.handle.net/10576/41526 |