Balanced scorecard in the hospitality and tourism industry: Past, present and future
After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large number of professional events devoted to it. However, there is little researc...
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| Format: | article |
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2020
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| Online Access: | http://dx.doi.org/10.1016/j.ijhm.2020.102656 https://www.sciencedirect.com/science/article/pii/S0278431920302085 http://hdl.handle.net/10576/41526 |
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