Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach
This study extends the post-acceptance model of information systems (IS) continuance, which is widely used to explain users’ satisfaction and IS continuance intentions. The extended model includes additional variables such as perceived ease of use (PEOU), attitude, trust, and enjoyment. The proposed...
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2023
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| Online Access: | http://dx.doi.org/10.1016/j.ijinfomgt.2022.102571 https://www.sciencedirect.com/science/article/pii/S0268401222001050 http://hdl.handle.net/10576/47342 |
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| _version_ | 1857415085247430656 |
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| author | Anubhav, Mishra |
| author2 | Shukla, Anuja Rana, Nripendra P. Currie, Wendy L Dwivedi, Yogesh K. |
| author2_role | author author author author |
| author_facet | Anubhav, Mishra Shukla, Anuja Rana, Nripendra P. Currie, Wendy L Dwivedi, Yogesh K. |
| author_role | author |
| dc.creator.none.fl_str_mv | Anubhav, Mishra Shukla, Anuja Rana, Nripendra P. Currie, Wendy L Dwivedi, Yogesh K. |
| dc.date.none.fl_str_mv | 2023-09-10T07:45:07Z 2023-02-26 |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://dx.doi.org/10.1016/j.ijinfomgt.2022.102571 Mishra, A., Shukla, A., Rana, N. P., Currie, W. L., & Dwivedi, Y. K. (2023). Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach. International Journal of Information Management, 68, 102571. 0268-4012 https://www.sciencedirect.com/science/article/pii/S0268401222001050 http://hdl.handle.net/10576/47342 68 1873-4707 |
| dc.language.none.fl_str_mv | en |
| dc.publisher.none.fl_str_mv | Elsevier |
| dc.rights.none.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Post-acceptance model of IS continuance expectation confirmation model expectation confirmation theory meta-analytic structural equation modeling attitude trust enjoyment satisfaction |
| dc.title.none.fl_str_mv | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach |
| dc.type.none.fl_str_mv | Article info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/article |
| description | This study extends the post-acceptance model of information systems (IS) continuance, which is widely used to explain users’ satisfaction and IS continuance intentions. The extended model includes additional variables such as perceived ease of use (PEOU), attitude, trust, and enjoyment. The proposed model was tested using meta-analytic structural equation modeling (MASEM). The analysis included 1,056 observations on fifteen relationships from 214 independent studies with a combined sample of 84,343. The results confirm the significance of all the relationships proposed in the original model. Furthermore, the findings indicate that PEOU directly influences perceived usefulness, satisfaction, and attitude. Trust and enjoyment both have a positive impact on users’ satisfaction and IS continuance, wherein the effect of enjoyment was higher than trust. post-consumption satisfaction resulted in a favorable attitude toward technology, which further affected IS continuance. From a theoretical perspective, the current study acknowledges the shift in users’ attitude toward technology and emphasizes the hedonic value of IS usage as users report a higher degree of satisfaction toward responsive, easy to use, and enjoyable technologies. Marketers should focus on the enjoyment and gratifications derived from technology to increase potential IS usage. |
| eu_rights_str_mv | openAccess |
| format | article |
| id | qu_7e38df206aa2520f7623ac856fed2e29 |
| identifier_str_mv | Mishra, A., Shukla, A., Rana, N. P., Currie, W. L., & Dwivedi, Y. K. (2023). Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach. International Journal of Information Management, 68, 102571. 0268-4012 68 1873-4707 |
| language_invalid_str_mv | en |
| network_acronym_str | qu |
| network_name_str | Qatar University repository |
| oai_identifier_str | oai:qspace.qu.edu.qa:10576/47342 |
| publishDate | 2023 |
| publisher.none.fl_str_mv | Elsevier |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| rights_invalid_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| spelling | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approachAnubhav, MishraShukla, AnujaRana, Nripendra P.Currie, Wendy LDwivedi, Yogesh K.Post-acceptance model of IS continuanceexpectation confirmation modelexpectation confirmation theorymeta-analytic structural equation modelingattitudetrustenjoymentsatisfactionThis study extends the post-acceptance model of information systems (IS) continuance, which is widely used to explain users’ satisfaction and IS continuance intentions. The extended model includes additional variables such as perceived ease of use (PEOU), attitude, trust, and enjoyment. The proposed model was tested using meta-analytic structural equation modeling (MASEM). The analysis included 1,056 observations on fifteen relationships from 214 independent studies with a combined sample of 84,343. The results confirm the significance of all the relationships proposed in the original model. Furthermore, the findings indicate that PEOU directly influences perceived usefulness, satisfaction, and attitude. Trust and enjoyment both have a positive impact on users’ satisfaction and IS continuance, wherein the effect of enjoyment was higher than trust. post-consumption satisfaction resulted in a favorable attitude toward technology, which further affected IS continuance. From a theoretical perspective, the current study acknowledges the shift in users’ attitude toward technology and emphasizes the hedonic value of IS usage as users report a higher degree of satisfaction toward responsive, easy to use, and enjoyable technologies. Marketers should focus on the enjoyment and gratifications derived from technology to increase potential IS usage.Qatar National Library has provided the open access funding for this research.Elsevier2023-09-10T07:45:07Z2023-02-26Articleinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://dx.doi.org/10.1016/j.ijinfomgt.2022.102571Mishra, A., Shukla, A., Rana, N. P., Currie, W. L., & Dwivedi, Y. K. (2023). Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach. International Journal of Information Management, 68, 102571.0268-4012https://www.sciencedirect.com/science/article/pii/S0268401222001050http://hdl.handle.net/10576/47342681873-4707enhttp://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:qspace.qu.edu.qa:10576/473422024-09-08T06:33:08Z |
| spellingShingle | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach Anubhav, Mishra Post-acceptance model of IS continuance expectation confirmation model expectation confirmation theory meta-analytic structural equation modeling attitude trust enjoyment satisfaction |
| status_str | publishedVersion |
| title | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach |
| title_full | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach |
| title_fullStr | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach |
| title_full_unstemmed | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach |
| title_short | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach |
| title_sort | Re-examining post-acceptance model of information systems continuance: A revised theoretical model using MASEM approach |
| topic | Post-acceptance model of IS continuance expectation confirmation model expectation confirmation theory meta-analytic structural equation modeling attitude trust enjoyment satisfaction |
| url | http://dx.doi.org/10.1016/j.ijinfomgt.2022.102571 https://www.sciencedirect.com/science/article/pii/S0268401222001050 http://hdl.handle.net/10576/47342 |