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Towards a Conceptual Framework for Design and Functionality of Websites and Smart Device Apps for Startups in Lebanon: Impact on Customer Journey
Published 2021“…In light of this analysis, a model was developed depicting the relationship between aesthetics and functionality of website/mobile app design on one hand, and the customer journey on the other. …”
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Improving Healthcare Services by Quality Function Deployment (QFD)
Published 2016“…The observations from the selected hospital for this research showed that it is struggling to meet customers' expectations in some areas. The quality function deployment (QFD) is a systematic technique for designing services or products that are based on the customers' needs. …”
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Integrating Information Technologies Into Business Functions: A Taxonomy of Integration Strategies
Published 2020“…The objective of this paper is to establish a taxonomy of integration strategies that will assist information technology managers in integrating information technologies into business functions and strategies. Such integration is becoming even more of a reality now because of several factors: increased capabilities of inter-networking, availability of development tools that permit multi-platform interfaces, and the evolution of distributed databases. …”
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The Development of a Quality Function Deployment (QFD) for the Implementation of a Reverse Engineering Department – UAE
Published 2023“…It’s important for the department to make sure they are doing a good job and always improving. Moreover, Quality Function Deployment (QFD) helps make sure reverse engineering is giving customers what they need. …”
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The Impact of Voluntary Recall on the Trust of Loyal and First-Time Consumers in a High Awareness Brand After a Functional Transgression
Published 2023“…<p dir="ltr">Brand transgressions might put at risk some of companies’ most important achievements: a high awareness brand and loyal customers’ trust. High awareness brands may suffer from the effects of a functional transgression on customers’ trust and perception regarding an organization’s capacity to keep its promises, as well as the relationship developed with loyal customers. …”
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Distributed nature of residential customer outage costs
Published 1996“…Standard customer damage functions use aggregate or average customer costs for selected outage durations. …”
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Correction: The Impact of Voluntary Recall on the Trust of Loyal and First-Time Consumers in a High Awareness Brand After a Functional Transgression
Published 2023“…<p dir="ltr">Brand transgressions might put at risk some of companies’ most important achievements: a high awareness brand and loyal customers’ trust. High awareness brands may suffer from the effects of a functional transgression on customers’ trust and perception regarding an organization’s capacity to keep its promises, as well as the relationship developed with loyal customers. …”
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Applications of mechanism design in market-based demand-side management: A review
Published 2023“…We also study the utility function formulations used in the reviewed literature and provide a critique of the proposed indirect mechanisms. …”
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Ecotourism supply chain during the COVID-19 pandemic: A real case study
Published 2021“…The first objective function minimizes the total cost of the supply chain, while the second maximizes customer satisfaction. …”
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Red Beet Process Waste: A Sustainable Glucose Syrup Alternative for Gummy Confectionery
Published 2025“…After processing, RBLW demonstrated functionality comparable to glucose syrup in gummy formulations.…”
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Using Internet of Things for Automatic Student Assessment during Laboratory Experiments
Published 2020“…In addition, the authors explain the experiments that were made to test the efficiency of the application, which was implemented on top of the Moodle LMS using a custom Plugin that was used to connect Moodle to the IoT tools and execute the functionalities of the application.…”
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