Towards a Conceptual Framework for Design and Functionality of Websites and Smart Device Apps for Startups in Lebanon: Impact on Customer Journey by Yunis, Manal M.

“…In light of this analysis, a model was developed depicting the relationship between aesthetics and functionality of website/mobile app design on one hand, and the customer journey on the other. …”
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Distributed nature of residential customer outage costs by Ghajar, R.

“…Standard customer damage functions use aggregate or average customer costs for selected outage durations. …”
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Assessing Factors Influencing Customers’ Adoption of AI-Based Voice Assistants by Surbhi Choudhary (21633701)

Aspect-Based Sentiment Analysis for Government Smart Applications Customers’ Reviews by ALQARYOUTI, OMAR HARB ABDELKARIM

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إثبات الحقوق بالرموز غير القابلة للاستبدال (NFTs) (Non-Fungible Tokens) : دراسة تطبيقية على أصول المذهب الحنفي by Al Omari, Sumaia Ali M

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Bureaucratic Management as an Obstacle to Implementation of Recommendations Resulting from Customer Satisfaction Survey by Al Braiki, Layla Salem Saleh Fadhel

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Improving Healthcare Services by Quality Function Deployment (QFD) by Al Memari, Ahmed Salem

“…The observations from the selected hospital for this research showed that it is struggling to meet customers' expectations in some areas. The quality function deployment (QFD) is a systematic technique for designing services or products that are based on the customers' needs. …”
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Integrating Information Technologies Into Business Functions: A Taxonomy of Integration Strategies by Alkhatib, Ghazi I.

“…Objectives of integration are classified into gaining competitive advantage, achieving more effective and efficient operations, and improving customer relations. The taxonomy of integration strategies is presented based on the following layers of platforms: information technologies, network, data base, application development, and organization strategies. …”
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IT Outsourcing in Government Organizations in United Arab Emirates by AlHammadi, Huda Mohamed

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The Development of a Quality Function Deployment (QFD) for the Implementation of a Reverse Engineering Department – UAE by ALRASHIDI, SHAMA

“…It’s important for the department to make sure they are doing a good job and always improving. Moreover, Quality Function Deployment (QFD) helps make sure reverse engineering is giving customers what they need. …”
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The Impact of Voluntary Recall on the Trust of Loyal and First-Time Consumers in a High Awareness Brand After a Functional Transgression by Valeria L M A Freundt (17541786)

“…<p dir="ltr">Brand transgressions might put at risk some of companies’ most important achievements: a high awareness brand and loyal customers’ trust. High awareness brands may suffer from the effects of a functional transgression on customers’ trust and perception regarding an organization’s capacity to keep its promises, as well as the relationship developed with loyal customers. …”

Gossip among women in Lebanon. (c2014) by Adra, Kinda

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Correction: The Impact of Voluntary Recall on the Trust of Loyal and First-Time Consumers in a High Awareness Brand After a Functional Transgression by Valeria L M A Freundt (17541786)

“…<p dir="ltr">Brand transgressions might put at risk some of companies’ most important achievements: a high awareness brand and loyal customers’ trust. High awareness brands may suffer from the effects of a functional transgression on customers’ trust and perception regarding an organization’s capacity to keep its promises, as well as the relationship developed with loyal customers. …”

Ecotourism supply chain during the COVID-19 pandemic: A real case study by Seyyed Mehdi Hosseini (17191786)

“…The first objective function minimizes the total cost of the supply chain, while the second maximizes customer satisfaction. …”

Skopos in Advertising Translation into Arabic by Haddad, Khalil

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QFD-based optimization model for mitigating sustainable supply chain management adoption challenges for Bangladeshi RMG industries by Md Al Amin (17808299)

Applications of mechanism design in market-based demand-side management: A review by Khaled Abedrabboh (10063125)

“…Demand flexibility markets can help in dealing with these challenges by introducing incentives for customers to modify their demand. Market-based demand-side management (DSM) have garnered serious attention lately due to its promising capability of maintaining the balance between supply and demand, while also taking customers’ preferences into consideration. …”

Nanoparticles in cancer theragnostic and drug delivery: A comprehensive review by Alshayma N. Al-Thani (17976380)

Using Internet of Things for Automatic Student Assessment during Laboratory Experiments by Mershad, Khaleel

“…In addition, the authors explain the experiments that were made to test the efficiency of the application, which was implemented on top of the Moodle LMS using a custom Plugin that was used to connect Moodle to the IoT tools and execute the functionalities of the application.…”
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Using Internet of Things to Enhance Remote Experiments in Learning Management Systems by Mershad, Khaleel

“…In addition, the authors explain the experiments that were made to test the feasibility and efficiency of the application, which was implemented on top of the Moodle LMS using a custom Plugin that was used to connect Moodle to the IoT tools and execute the functionalities of the application.…”
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