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Towards a Conceptual Framework for Design and Functionality of Websites and Smart Device Apps for Startups in Lebanon: Impact on Customer Journey
Published 2021“…In light of this analysis, a model was developed depicting the relationship between aesthetics and functionality of website/mobile app design on one hand, and the customer journey on the other. …”
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Distributed nature of residential customer outage costs
Published 1996“…Standard customer damage functions use aggregate or average customer costs for selected outage durations. …”
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Improving Healthcare Services by Quality Function Deployment (QFD)
Published 2016“…The observations from the selected hospital for this research showed that it is struggling to meet customers' expectations in some areas. The quality function deployment (QFD) is a systematic technique for designing services or products that are based on the customers' needs. …”
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Integrating Information Technologies Into Business Functions: A Taxonomy of Integration Strategies
Published 2020“…The objective of this paper is to establish a taxonomy of integration strategies that will assist information technology managers in integrating information technologies into business functions and strategies. Such integration is becoming even more of a reality now because of several factors: increased capabilities of inter-networking, availability of development tools that permit multi-platform interfaces, and the evolution of distributed databases. …”
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The Development of a Quality Function Deployment (QFD) for the Implementation of a Reverse Engineering Department – UAE
Published 2023“…It’s important for the department to make sure they are doing a good job and always improving. Moreover, Quality Function Deployment (QFD) helps make sure reverse engineering is giving customers what they need. …”
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The Impact of Voluntary Recall on the Trust of Loyal and First-Time Consumers in a High Awareness Brand After a Functional Transgression
Published 2023“…<p dir="ltr">Brand transgressions might put at risk some of companies’ most important achievements: a high awareness brand and loyal customers’ trust. High awareness brands may suffer from the effects of a functional transgression on customers’ trust and perception regarding an organization’s capacity to keep its promises, as well as the relationship developed with loyal customers. …”
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Correction: The Impact of Voluntary Recall on the Trust of Loyal and First-Time Consumers in a High Awareness Brand After a Functional Transgression
Published 2023“…<p dir="ltr">Brand transgressions might put at risk some of companies’ most important achievements: a high awareness brand and loyal customers’ trust. High awareness brands may suffer from the effects of a functional transgression on customers’ trust and perception regarding an organization’s capacity to keep its promises, as well as the relationship developed with loyal customers. …”
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Ecotourism supply chain during the COVID-19 pandemic: A real case study
Published 2021“…The first objective function minimizes the total cost of the supply chain, while the second maximizes customer satisfaction. …”
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Applications of mechanism design in market-based demand-side management: A review
Published 2023“…Demand flexibility markets can help in dealing with these challenges by introducing incentives for customers to modify their demand. Market-based demand-side management (DSM) have garnered serious attention lately due to its promising capability of maintaining the balance between supply and demand, while also taking customers’ preferences into consideration. …”
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The construction of a categorisation system for Total Care Products
Published 2008“…In Total Care Products, also known as Functional Products, the supplier takes care of every aspect of the product, which allows the customer to focus on value rather than hardware. …”
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Factors affecting intention to use e-banking in Jordan
Published 2019“…It draws the attention of Jordanian banks to the full functionality of their e-banking systems, emphasizing positive safety features, which could contribute to changing negative customer perceptions. …”
