Social presence and customer brand engagement in social media

To enhance consumer brand experience, marketers are increasing engagement in brand communities by using social media technology enabling them to interact directly with customers. Past studies reported that perceived social presence contributes to positive consumer attitudes towards websites selling...

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Bibliographic Details
Main Author: Pongpaew, Wimmala (author)
Other Authors: Speece, Mark (author), Tiangsoongnern, Leela (author)
Published: 2014
Online Access:https://dspace.auk.edu.kw/handle/11675/7733
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