Customer satisfaction measurement techniques in major Lebanese banks. (c1996)
Includes bibliographical references.
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| Format: | masterThesis |
| Published: |
1996
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| Online Access: | http://hdl.handle.net/10725/318 https://doi.org/10.26756/th.1996.11 http://libraries.lau.edu.lb/research/laur/terms-of-use/thesis.php |
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| _version_ | 1864513453512720384 |
|---|---|
| author | Mahfouz, Lina A. R. |
| author_facet | Mahfouz, Lina A. R. |
| author_role | author |
| dc.creator.none.fl_str_mv | Mahfouz, Lina A. R. |
| dc.date.none.fl_str_mv | 1996 1996-06-01 2011-03-31T08:24:31Z 2011-03-31T08:24:31Z 2011-03-31 |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10725/318 https://doi.org/10.26756/th.1996.11 http://libraries.lau.edu.lb/research/laur/terms-of-use/thesis.php |
| dc.language.none.fl_str_mv | en |
| dc.rights.*.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.subject.none.fl_str_mv | Banks and banking -- Customer services -- Lebanon Consumer satisfaction -- Lebanon |
| dc.title.none.fl_str_mv | Customer satisfaction measurement techniques in major Lebanese banks. (c1996) |
| dc.type.none.fl_str_mv | Thesis info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/masterThesis |
| description | Includes bibliographical references. |
| eu_rights_str_mv | openAccess |
| format | masterThesis |
| id | LAURepo_2f8c35eb4b823023e239de383cdd2eb6 |
| language_invalid_str_mv | en |
| network_acronym_str | LAURepo |
| network_name_str | Lebanese American University repository |
| oai_identifier_str | oai:laur.lau.edu.lb:10725/318 |
| publishDate | 1996 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Customer satisfaction measurement techniques in major Lebanese banks. (c1996)Mahfouz, Lina A. R.Banks and banking -- Customer services -- LebanonConsumer satisfaction -- LebanonIncludes bibliographical references.The concept of measuring customer satisfaction and establishing measurement techniques has received quite a high concern from the part of managers in different companies. All the things managers do to achieve quality and provide excellent service are not important at all if they do not work to satisfy the customer. Because of the importance of satisfying customers, companies need to establish a satisfaction measurement program in order to objectively monitor how well they are doing. The purpose of this research is to study and analyze management's assessment of the most co=on customer satisfaction measurement techniques in major Lebanese banks. It also intends to see the different techniques or tools applied in the measurement process and to examine the various factors that are likely to be associated with the manager's decision to use customer satisfaction measurement techniques.1 bound copy: 107 leaves; ill., tables available at RNL.2011-03-31T08:24:31Z2011-03-31T08:24:31Z19962011-03-311996-06-01Thesisinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesishttp://hdl.handle.net/10725/318https://doi.org/10.26756/th.1996.11http://libraries.lau.edu.lb/research/laur/terms-of-use/thesis.phpeninfo:eu-repo/semantics/openAccessoai:laur.lau.edu.lb:10725/3182021-01-21T10:28:38Z |
| spellingShingle | Customer satisfaction measurement techniques in major Lebanese banks. (c1996) Mahfouz, Lina A. R. Banks and banking -- Customer services -- Lebanon Consumer satisfaction -- Lebanon |
| status_str | publishedVersion |
| title | Customer satisfaction measurement techniques in major Lebanese banks. (c1996) |
| title_full | Customer satisfaction measurement techniques in major Lebanese banks. (c1996) |
| title_fullStr | Customer satisfaction measurement techniques in major Lebanese banks. (c1996) |
| title_full_unstemmed | Customer satisfaction measurement techniques in major Lebanese banks. (c1996) |
| title_short | Customer satisfaction measurement techniques in major Lebanese banks. (c1996) |
| title_sort | Customer satisfaction measurement techniques in major Lebanese banks. (c1996) |
| topic | Banks and banking -- Customer services -- Lebanon Consumer satisfaction -- Lebanon |
| url | http://hdl.handle.net/10725/318 https://doi.org/10.26756/th.1996.11 http://libraries.lau.edu.lb/research/laur/terms-of-use/thesis.php |