Emotional intelligence, a tool for customer satisfaction
Over the past two decades, a lot of interest has been given to the notion of emotional intelligence and its outcome in general, and more specifically, in the academic field. Many studies are linking it to customer satisfaction which is also becoming a prior concern of marketers. This paper highlight...
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2016
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| Online Access: | http://hdl.handle.net/10725/4037 http://dx.doi.org/10.1504/JGBA.2016.076728 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php http://www.inderscienceonline.com/doi/abs/10.1504/JGBA.2016.076728 |
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