Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
In today’s market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engagement behaviors. This study is conducted to examine factors that may drive customers to engage with restaurants. The research builds on the theory of en...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | , |
| التنسيق: | article |
| منشور في: |
2019
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| الوصول للمادة أونلاين: | http://hdl.handle.net/10725/11856 https://doi.org/10.1016/j.ijhm.2019.01.014 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.sciencedirect.com/science/article/pii/S027843191830269X |
| الوسوم: |
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| _version_ | 1864513489335222272 |
|---|---|
| author | Itani, Omar S. |
| author2 | Kassar, Abdul-Nasser Loureiro, Sandra Maria Correia |
| author2_role | author author |
| author_facet | Itani, Omar S. Kassar, Abdul-Nasser Loureiro, Sandra Maria Correia |
| author_role | author |
| dc.creator.none.fl_str_mv | Itani, Omar S. Kassar, Abdul-Nasser Loureiro, Sandra Maria Correia |
| dc.date.none.fl_str_mv | 2019 2020-03-11T09:01:30Z 2020-03-11T09:01:30Z 2020-03-11 |
| dc.identifier.none.fl_str_mv | 1873-4693 http://hdl.handle.net/10725/11856 https://doi.org/10.1016/j.ijhm.2019.01.014 Itani, O. S., Kassar, A. N., & Loureiro, S. M. C. (2019). Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness. International Journal of Hospitality Management, 80, 78-90. http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.sciencedirect.com/science/article/pii/S027843191830269X |
| dc.language.none.fl_str_mv | en |
| dc.relation.none.fl_str_mv | International Journal of Hospitality Management |
| dc.rights.*.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.title.none.fl_str_mv | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness |
| dc.type.none.fl_str_mv | Article info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/article |
| description | In today’s market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engagement behaviors. This study is conducted to examine factors that may drive customers to engage with restaurants. The research builds on the theory of engagement and relationship marketing literature to propose that customer perceived value (CPV) and relationship quality (RQ) are antecedents of CE. In addition, a mediated relationship between CPV and CE through RQ is examined to better understand the effects of CPV on CE. Customer value consciousness (CVC) is incorporated into the model as a boundary condition of the hypothesized positive impacts of CPV on CE and RQ. Findings demonstrate support to the relationships hypothesized. Further, the study develops the ‘value get, value’ framework to extend research on customer relationship and engagement. Findings are discussed in detail with implications for theory and practice. |
| eu_rights_str_mv | openAccess |
| format | article |
| id | LAURepo_97f284497cdac711cd2cf027e9bd28a3 |
| identifier_str_mv | 1873-4693 Itani, O. S., Kassar, A. N., & Loureiro, S. M. C. (2019). Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness. International Journal of Hospitality Management, 80, 78-90. |
| language_invalid_str_mv | en |
| network_acronym_str | LAURepo |
| network_name_str | Lebanese American University repository |
| oai_identifier_str | oai:laur.lau.edu.lb:10725/11856 |
| publishDate | 2019 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousnessItani, Omar S.Kassar, Abdul-NasserLoureiro, Sandra Maria CorreiaIn today’s market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engagement behaviors. This study is conducted to examine factors that may drive customers to engage with restaurants. The research builds on the theory of engagement and relationship marketing literature to propose that customer perceived value (CPV) and relationship quality (RQ) are antecedents of CE. In addition, a mediated relationship between CPV and CE through RQ is examined to better understand the effects of CPV on CE. Customer value consciousness (CVC) is incorporated into the model as a boundary condition of the hypothesized positive impacts of CPV on CE and RQ. Findings demonstrate support to the relationships hypothesized. Further, the study develops the ‘value get, value’ framework to extend research on customer relationship and engagement. Findings are discussed in detail with implications for theory and practice.PublishedN/A2020-03-11T09:01:30Z2020-03-11T09:01:30Z20192020-03-11Articleinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article1873-4693http://hdl.handle.net/10725/11856https://doi.org/10.1016/j.ijhm.2019.01.014Itani, O. S., Kassar, A. N., & Loureiro, S. M. C. (2019). Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness. International Journal of Hospitality Management, 80, 78-90.http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.phphttps://www.sciencedirect.com/science/article/pii/S027843191830269XenInternational Journal of Hospitality Managementinfo:eu-repo/semantics/openAccessoai:laur.lau.edu.lb:10725/118562023-03-15T11:45:59Z |
| spellingShingle | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness Itani, Omar S. |
| status_str | publishedVersion |
| title | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness |
| title_full | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness |
| title_fullStr | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness |
| title_full_unstemmed | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness |
| title_short | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness |
| title_sort | Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness |
| url | http://hdl.handle.net/10725/11856 https://doi.org/10.1016/j.ijhm.2019.01.014 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.sciencedirect.com/science/article/pii/S027843191830269X |