Disruptions versus more disruptions
Technology, particularly Self-Service Technology (SST), has reshaped the way an individual interacts with a certain brand or retailer. In 2015, Amazon, known for its progressive usage of technology, launched the Dash Button, allowing customers to remotely reorder products by the mere press of a butt...
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2017
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| Online Access: | http://hdl.handle.net/10725/7211 https://doi.org/10.1016/j.jretconser.2017.07.005 http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php https://www.sciencedirect.com/science/article/pii/S0969698917301455 |
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