Data features and explanations.

<div><p>Customer churn is a critical concern in the Software as a Service (SaaS) sector, potentially impacting long-term growth within the cloud computing industry. The scarcity of research on customer churn models in SaaS, particularly regarding diverse feature selection methods and pre...

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Bibliographic Details
Main Author:	Muhammed Kotan (21354054) (author)
Other Authors:	Ömer Faruk Seymen (21354057) (author), Levent Çallı (21354060) (author), Sena Kasım (21354063) (author), Burcu Çarklı Yavuz (21354066) (author), Tijen Över Özçelik (21354069) (author)
Published:	2025
Subjects:	Science Policy Environmental Sciences not elsewhere classified Biological Sciences not elsewhere classified Information Systems not elsewhere classified whale optimization algorithm term growth within provide essential insights potentially impacting long na &# 239 customer churn models cloud computing industry neural network techniques novel methodological approach multinational saas company reduced dataset outperformed novel approach reduced dataset prediction techniques derived dataset three datasets study introduces study encompasses significant gap results show results demonstrate random forests predictive performance predictive algorithms performance metrics nearest neighbor managerial decision feature selection f1 score decision trees critical concern classification success 000 users
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Data features and explanations.

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