Moderating effect of trust stance in technology on relationship between severity and customer satisfaction.

<p>Moderating effect of trust stance in technology on relationship between severity and customer satisfaction.</p>

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Bibliographic Details
Main Author:	Wing Han Helen Lee (22559963) (author)
Other Authors:	Suk Ha Grace Chan (22559966) (author), Binglin Martin Tang (21368767) (author), Zhiwen Song (704672) (author)
Published:	2025
Subjects:	Neuroscience Biotechnology Cancer Science Policy Biological Sciences not elsewhere classified tourists &# 8217 structural equation modelling manoeuvring switching intention insignificant direct effect 330 valid samples study provides theoretical robot service failure robot behavioural intentions human &# 8211 study fills study attempts study adopts recall robot xlink "> unified theory retrospective survey reliability aspect quantitative approach practical contributions moderating effects literature gap findings validate findings revealed data analysis conceptualising work conceptual framework
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