The distribution across the three NPS categories.

<p>Detractors, passives, and promoters were assessed for both the group of low trust customers and high trust customers. The floating values depicted above each bar symbolize the proportional representation of each category within its respective group.</p>

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Bibliographic Details
Main Author:	Vanessa Gabriela Yarza Navarro-Schär (22566769) (author)
Other Authors:	Eric Eller (22566772) (author), Marco Schulz (22566775) (author), Eva Lermer (5244206) (author)
Published:	2025
Subjects:	Science Policy Biological Sciences not elsewhere classified important influencing factor financial services sector customers &# 8217 derived dimensions alongside various trust components uniform trust impact trust component effects trust &# 8211 specific trust components specific trust dimensions high customer trust customer advocacy behaviors promoting customer loyalty measuring customer loyalty higher nps quantiles trust dimensions customer trust customer loyalty conditional trust advocacy levels loyalty outcomes guiding customer xlink "> unidimensional construct theoretical gap study addresses split analysis revealing instead results indicate results demonstrate providing empirically nps ratings nps distribution nps correlation joint interests grounded guidance employing median differentiated pattern contradicting assumptions continuity emerged centric strategies 6 ). 25th percentile
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The distribution across the three NPS categories.

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