Rating vs. Reviews: Does official rating capture what is important to customers?
This paper examines the relationship between hotels' official ratings and customer review scores. Hotel ratings aim to provide an objective assessment of the hotel's quality and experience to potential customers. However, customer reviews frequently differ from official ratings. We use dat...
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| Other Authors: | , |
| Format: | article |
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2023
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| Online Access: | https://hdl.handle.net/11073/26315 https://doi.org/10.1016/j.heliyon.2023.e16337 |
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