The Influence of Chatbots on Customer Satisfaction in the Banking Sector
Technology has overtaken the world through artificial intelligence (AI) in this digital era. UAE has been one of pioneers to implement AI-enabled chatbots in its banking sector. The purpose of this thesis was to investigate the influence of chatbots’ service quality on customer satisfaction in UAE’s...
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2024
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| Online Access: | https://bspace.buid.ac.ae/handle/1234/2609 |
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