Effect of Customer Service Modernization on Customer Satisfaction in Shell Petrol Stations in Oman
Customer service modernization is a critical success factor for energy service sector companies. Influencing positive customer experience is essential for enterprises operating in this area since energy sector depends on high quality customer service delivery to influence competitive market advantag...
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2023
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| Online Access: | https://bspace.buid.ac.ae/handle/1234/2284 |
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